CM102Raising the Bar - Compliant Communications with Students
This course is designed for employees of all roles and levels at institutions that participate in federal financial aid programs. The course provides an awareness of prohibited acts which could adversely impact operations, and covers the requirements which must be adhered to in order to maintain good standing with state* and federal regulations as outlined in the Program Integrity rules. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications. *This course currently covers the regulations for the following states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, MS, NC, NM, OH, OK, OR, PA, SC, TN, TX, VA, WA. Course participants can select specific state(s) at the beginning of the course to customize the training content to their state.
CM104Compliant Interactions: Acting with Integrity
This compliance training course is designed for admissions, financial aid and career services employees of accredited institutions participating in federal financial aid programs. The course provides a clear and practical understanding of the federal regulations that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to become a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education.
CM105Beyond Compliance: Doing the Right Thing
This course is designed to give you a clear and practical understanding of the federal and state regulatory standards that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to be a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' is more than compliance and supports the mission and values of your institution. It ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education. In short, it helps us help our students change their lives.
This course is intended for members of the Coalition for Educational Success. The course includes The Standards of Responsible Conduct and Transparency promulgated by the Foundation for Educational Success.
CM112Compliant Communications with Students (Florida)
This course is for institutions that are licensed by the Florida Commission for Independent Education (CIE) and participate in federal financial aid programs. The course is suggested for all school employees and provides an awareness of prohibited acts which could adversely impact operations. Topics focus on Federal Department of Education Program Integrity rules and Commission for Independent Education (CIE) regulations with references to other agencies' impact on student communications including the Federal Trade Commission guidelines. The course covers requirements which must be adhered to in order to maintain good standing with both state and federal regulators. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications. This course meets CIE's annual training requirement for admissions staff and is recommended for trainees who have completed CM201 and CM221. By using this course, schools do not have to create their own training program for approval. In addition, this course provides 4 hours of continuing education approved by the Commission.
CM201Admissions Compliance for Postsecondary Schools in Florida
The Florida Commission for Independent Education (CIE) requires that all Admissions Directors, Representatives, and Agents complete approved training. The purpose is to ensure that admissions staff provides prospective students with clear and accurate information. The required training program focuses on fair consumer practices pursuant to Sections 1005.04 and 1005.34, Florida Statutes and Rule 6E-1.0032, Florida Administrative Code. This course is approved by the Commission and covers fair consumer practices for all admissions staff, including Agents who work off campus. The course includes regulatory information, best practices to stay in compliance, and methods to learn about your specific institutions policies, procedures, programs, and services.
CIE requires annual training for admissions staff to renew their license. This course meets the CIE training requirement. By using this course, institutions do not have to create their own training program for approval. In addition, this course provides 4 hours of continuing education approved by the Commission.
CM221Florida Admissions: Complying with the Rules and Regulations
This course is designed for Florida Admissions Directors, Representatives, and Agents who interact with prospective students at both Title IV and Non-Title IV institutions. The course includes Florida's specific regulatory requirements that admissions, staff and faculty must understand including what can and cannot be said to applicants and students. Additionally, the course covers the consequences, disciplinary actions, and penalties when rules and regulations are not followed.
This is the 2nd level compliance training course approved by CIE for admissions personnel who have completed CM201 but still need to meet their annual training requirement set forth by CIE. By using this course, institutions do not have to create their own training program for approval. In addition, this course provides 4 hours of continuing education approved by the Commission.
CS101Setting Up an Effective Career Services Department
This course offers strategies to provide employment and job search skills training that enables students to seek jobs in the field for which they are trained. You'll learn how to offer comprehensive career services regardless of whether your career services department is staffed full- or part-time. The course provides strategies for an institution to set up a Career Services Department, enhance and run it, and measure results. It describes how a successful career services department can ensure that your students have the skills and self-confidence to succeed in the workplace. You'll learn techniques to increase placement rates and reach out to the community to meet and maintain relationships with hiring decision-makers.
CS104Developing a Social Media Strategy for Career Services
Social media is a game changer for how career services professionals interact and reach their constituent groups yet many career professionals aren't aware of how to develop a purposeful social media strategy. Without a social media strategy, career services departments risk losing relevance with their audience, and they also lose the opportunity of harnessing social media to achieve department goals. This course describes the phases of planning and implementing a social media strategy for your career services department. Each module is based on the fundamental steps of preparing a comprehensive and measurable plan to achieve the goals of the career services department.
CS108Supporting Veterans in Becoming Gainfully Employed
Military veterans represent a unique type of non-traditional student and must overcome distinctive challenges to reintegrate into the civilian workforce. With an influx of over one million veterans projected to enter higher education in the next several years, career services personnel must be prepared to provide the level of service these students need and deserve. This course helps career services practitioners understand the unique obstacles veterans face in the reintegration process, how to help them translate their military experience into civilian language and provides strategies & tools that can support veterans in becoming gainfully employed.
CS112Advising Students on Developing Modern Job Search Documents
In the most competitive economy ever, crafting powerful job search documents, communicating strategically with employers, and presenting evidence of one’s qualifications won't even necessarily get candidates jobs – it’ll barely get them interviews. This course covers advanced writing techniques, shows examples, and offers detailed strategy explanations to help career professionals enhance their ability to teach students how to craft modern job search documents and strategic employer communications. You'll be able to more effectively advise students on how to use impactful strategies that differentiate them from competitors through résumés, letters, portfolio evidence, and strategic post-interview correspondence. *This course also contains several downloadable resources to be used in your career center.
CS201Institutional Best Practices to Maximize Graduate Employment Outcomes
Derived from the feedback of over 100 institutions, empirical research, and case studies, course participants are presented with specific strategies and best practices that promote graduate employment. This course is for all education professionals seeking to understand the institutional practices that maximize graduate employment outcomes. Because employment outcomes are as much a function of institutional behaviors as they are of student behaviors, this course is based in systems thinking, which challenges participants to examine the interdependent relationship among institutional infrastructure, student career-readiness, and graduate employment rates.
CS202Best Practices in Graduate Employment Verification & Documentation
Accurate representation of graduate outcomes is critical to upholding institutional integrity. All involved in employment reporting must continuously identify ways to strengthen their system for tracking, collecting, and verifying employment data. When documentation is both a quality and a compliance matter, staff must understand the verification program as a whole, the role they play in continuously improving it, and how to use professional principles and best practices in documentation. This course is designed to encourage participants to critically analyze their own employment reporting practices while sharing ideas and best practices that can help lead to the highest level of data integrity.
Skillful writing helps you accomplish your business objectives and extends your influence as a manager. In this course, you will learn to create clearer, more effective written communications. The course includes specific guidelines for preparing memos, letters, emails, and other common business documents.
OP201Developing a Successful Online Program
In most cases, launching an online program successfully requires more planning, time, and resources than will be available. Marrying the mission of the school, the demographics of students, the capabilities of faculty, and the technology is challenging. This course describes the phases of launching an online program and strategies for successful implementation. Each module is based on key decision points that need to be addressed before, during, and after each phase of implementation. Definitions of key terms and acronyms will help build confidence in discussing aspects of online program development with all of the stakeholders.
RT101Improving Retention through Timely Intervention
How many times have we said “if we’d only known” as a student walks out the door? No one starts classes planning to fail, but unfortunately problems do arise that present barriers to success. Students are good at identifying these problems blocking their path to success, but they frequently don’t have adequate problem solving and communication skills needed to overcome these problems. This course looks at the effect of stress on attrition, the use of tools to identify and help students at risk, and how to develop an institutional culture that shares responsibility for student success across the entire organization.
RT102Orientation and First Week Activities to Increase Retention
Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Applicants often develop a strong bond with their admissions representative that ends (from the institution's standpoint) once they begin classes. This online course provides practical ideas on designing an orientation program, first-week-of-class and other retention activities that connect the student with faculty, the college and each other that will help you retain and graduate more students.
RT103Implementing Successful Student Retention Strategies
Owners and directors of educational institutions are always looking for the magical ingredients to improve student retention. There are at least six easy-to-implement retention strategies that can make a difference in whether a student graduates or drops out. These include efficient admissions procedures, great orientation programs, effective mentoring, student friendly classroom involvement, fabulous graduations, and successful placement. Upon completion of this course, participants will have specific easy-to-implement retention strategies to put in place for every area of their institution.