Brittney Chaveiro

Excellence in Admissions
CHEP Status: Active
CHEP Awarded: 08/12/2026

Badge Evidence | Completed Courses (4 Hours Each)

The admissions profession is evolving, and today’s admissions professionals must be prepared to do far more than process applications. This course invites learners to explore what it truly means to succeed in admissions in a complex, student-centered environment. Participants will examine the foundations of the profession, essential competencies for success, student decision-making, professional readiness, and ethical responsibility. Through practical examples and reflective application, learners will gain insight into how admissions professionals build trust, reduce friction, and support informed enrollment decisions. Designed for those entering the field or seasoned professionals seeking a refresher, this course challenges learners to think critically, adapt confidently, and develop the professional judgment needed to thrive in a dynamic and impactful role.
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While most courses and instruction focus on specifics of the admissions presentation, few present a sequential step-by-step approach. This course takes a linear look at all the elements that form the essential building blocks of an effective presentation. We begin with the greeting/introduction and progress through building rapport, gathering information, giving information, covering cost, explaining the basics of financial assistance or financing, encouraging the prospect to apply or take the next step, covering the additional enrollment requirements, and setting the stage for follow-up; all will be thoroughly addressed. Upon completion of the course, the admissions professional will understand how important it is to have a framework for delivering compliant, concise, and compelling presentations.
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This course equips admissions professionals with the skills needed to confidently navigate today’s complex enrollment conversations. Learners will explore how product knowledge extends beyond academic programs to include institutional structure, student support, delivery models, and competitive context. Through practical examples and applied strategies, participants will learn how to translate institutional offerings into student value, address hesitation and competing narratives, align presentations with individual goals, and use techniques to master product knowledge for ongoing success. This course is designed for professionals entering or advancing in the field. It will strengthen credibility, confidence, and judgment and will prepare admissions professionals to support informed decision-making and deliver effective, trust-based enrollment conversations.
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Whether your admissions personnel work exclusively by telephone or use the phone for setting a face-to-face appointment, they need a tool kit of powerful telephone techniques to be successful in working with students. This course provides best practices for both inbound and outbound calls. Admissions professionals learn how to project professionalism and a positive attitude in their telephone personality and identify methods for conducting effective and appropriate calls.
Success in helping students begins with "connecting" in a meaningful way. These connections are formed through our ability to understand generational experiences and preferences in communication. Additionally, a better understanding of ourselves helps us connect with students. This course explores how to work better together by using common collaborative principles and improving teamwork.
Let's face it, today's students have a plethora of information at their fingertips; but can they truly understand in a meaningful way all that your school has to offer? This course takes product knowledge and presentation skills to a higher level with enhanced tools and techniques to improve your "sales" skills. Additionally, advanced methods for presenting the attributes and benefits of your institution will be explored, along with successfully addressing challenges and resources.
In this course, we will examine the fundamentals of value, benefits, and worth. In addition, we will utilize techniques and tools to prepare and present the value of your institution. Finally, we will review tips and best practices to maximize your value presentation. Once you have completed the course and activities, you will be prepared and ready to best serve your students and school with your value presentations.
Today's admissions professionals need expanded methods to adapt to where the prospective student is in the decision-making process. Whether you work with students online, face-to-face, or a little of both, adding variety will help you successfully connect with your students. In this course, you will discover ways to improve your connections with prospective students, best practices for inbound and outbound communication, how to address challenges in the moment, and methods for effective follow-up that improve your effectiveness as an admissions professional.
Questioning and listening are essential elements of communication - especially when working with students. This course provides an in-depth understanding of the purpose of skillful listening, and how this is necessary to be the most effective in your position. In addition, this course provides an in-depth understanding of the purpose and types of meaningful questions. You'll be introduced to the fundamentals of both questioning and listening, as well as new tools and techniques to help you refine your questioning and listening skills.
The purpose of this course is to improve the relationship and dynamics between the admissions representative and prospective students to ensure an educational goal is soundly met. The relationship cycle, the importance of relationships, and the process of finalizing the enrollment are discussed. The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, links to possible resources, and assessments, you will be able to utilize the Journal and Learning Activities.
This course is designed for employees of all roles and levels at institutions that participate in federal financial aid programs. The course provides an awareness of prohibited acts which could adversely impact operations, and covers the requirements which must be adhered to in order to maintain good standing with state* and federal regulations as outlined in the Program Integrity rules. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications. *This course currently covers the regulations for the following states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, MS, NC, NM, OH, OK, OR, PA, SC, TN, TX, VA, WA. Course participants can select specific state(s) at the beginning of the course to customize the training content to their state.
This course is designed to give you a clear and practical understanding of the federal and state regulatory standards that govern the conduct of your organization and correspondingly underlay the performance of your job. The purpose of the course is not to train you to be a regulatory expert, but to provide the information you need to do or say the right thing when interacting with prospective students and students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent.
This is a private course intended for associates employed by this Institute.
The Family Educational Rights and Privacy Act of 1974 (FERPA or the Buckley Amendment) is a federal law in the United States designed to provide students with access to, and the privacy of, their educational records. The law applies to students in higher education and educational institutions that receive funding under a program administered by the U.S. Department of Education. This course is designed to provide participants with a working knowledge of FERPA guidelines to ensure proper handling of educational records and other institutional requirements.
This course provides faculty, staff, and administrators with an understanding of the legal mandates regarding equal access for students with disability. More importantly, it provides a practical framework to help institutional personnel know what to say and do in the context of their defined role and interactions with students with disabilities. Topics include the civil rights nature of applicable Federal law, definitional issues, the impact of disability on traditional education activities and pursuits, reasonable accommodations, and the unique responsibilities of faculty, staff, and administrators as prescribed by their position.
This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.