Certified Higher Education Professional

The admissions profession is evolving, and today’s admissions professionals must be prepared to do far more than process applications. This course invites learners to explore what it truly means to succeed in admissions in a complex, student-centered environment. Participants will examine the foundations of the profession, essential competencies for success, student decision-making, professional readiness, and ethical responsibility. Through practical examples and reflective application, learners will gain insight into how admissions professionals build trust, reduce friction, and support informed enrollment decisions. Designed for those entering the field or seasoned professionals seeking a refresher, this course challenges learners to think critically, adapt confidently, and develop the professional judgment needed to thrive in a dynamic and impactful role.

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While most courses and instruction focus on specifics of the admissions presentation, few present a sequential step-by-step approach. This course takes a linear look at all the elements that form the essential building blocks of an effective presentation. We begin with the greeting/introduction and progress through building rapport, gathering information, giving information, covering cost, explaining the basics of financial assistance or financing, encouraging the prospect to apply or take the next step, covering the additional enrollment requirements, and setting the stage for follow-up; all will be thoroughly addressed. Upon completion of the course, the admissions professional will understand how important it is to have a framework for delivering compliant, concise, and compelling presentations.

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Effective communication is central to success in admissions, yet it requires far more than strong interpersonal skills. This course invites admissions professionals to examine communication as a system that shapes understanding, trust, and student decision-making. Participants will explore how messages are processed, where communication breakdowns occur, and how delivery must adapt across modalities and high-volume environments.

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Success in helping students begins with "connecting" in a meaningful way. These connections are formed through our ability to understand generational experiences and preferences in communication. Additionally, a better understanding of ourselves helps us connect with students. This course explores how to work better together by using common collaborative principles and improving teamwork.

Let's face it, today's students have a plethora of information at their fingertips; but can they truly understand in a meaningful way all that your school has to offer? This course takes product knowledge and presentation skills to a higher level with enhanced tools and techniques to improve your "sales" skills. Additionally, advanced methods for presenting the attributes and benefits of your institution will be explored, along with successfully addressing challenges and resources.
In this course, we will examine the fundamentals of value, benefits, and worth. In addition, we will utilize techniques and tools to prepare and present the value of your institution. Finally, we will review tips and best practices to maximize your value presentation. Once you have completed the course and activities, you will be prepared and ready to best serve your students and school with your value presentations.

The purpose of this course is to improve the relationship and dynamics between the admissions representative and prospective students to ensure an educational goal is soundly met. The relationship cycle, the importance of relationships, and the process of finalizing the enrollment are discussed. The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, links to possible resources, and assessments, you will be able to utilize the Journal and Learning Activities.

This course is designed to give you a clear and practical understanding of the federal and state regulatory standards that govern the conduct of your organization and correspondingly underlay the performance of your job. The course also includes The Standards of Responsible Conduct and Transparency adhered to by our institution. The purpose of the course is not to train you to be a regulatory expert, but to provide the information you need to do or say the right thing when interacting with prospective students and students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that Doing the Right Thing is more than compliance. Doing the Right Thing supports Our Mission and Values. It ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education. In short, it helps us help our students change their lives.

This is a private course intended for associates employed by this Institute.

The Family Educational Rights and Privacy Act of 1974 (FERPA or the Buckley Amendment) is a federal law in the United States designed to provide students with access to, and the privacy of, their educational records. The law applies to students in higher education and educational institutions that receive funding under a program administered by the U.S. Department of Education. This course is designed to provide participants with a working knowledge of FERPA guidelines to ensure proper handling of educational records and other institutional requirements.

This course provides faculty, staff, and administrators with an understanding of the legal mandates regarding equal access for students with disability. More importantly, it provides a practical framework to help institutional personnel know what to say and do in the context of their defined role and interactions with students with disabilities. Topics include the civil rights nature of applicable Federal law, definitional issues, the impact of disability on traditional education activities and pursuits, reasonable accommodations, and the unique responsibilities of faculty, staff, and administrators as prescribed by their position.

In this course, you will be given tools to help your students find the job that's right for them, present themselves impressively on paper, and interview with ease. This course is designed so you can successfully support your students in four phases of their job search: doing a targeted job search, writing a powerful resume and cover letter, presenting professionally, and developing effective interview skills.

Veterans bring a wealth of experience, discipline, and resilience to the civilian workforce, but translating military service into career success can be challenging. This course equips career professionals with the knowledge, tools, and confidence to support veterans in navigating their career transition with clarity and purpose. You’ll learn how to recognize the unique strengths and needs of veterans, translate military skills into civilian language, and guide learners through common obstacles like identity shifts, skill translation, and workplace reintegration. Discover effective coaching strategies, employer engagement approaches, and veteran-specific resources that elevate your support and expand opportunities for those who served. Enroll now and become a champion for veteran career success.

Help students ace the interview with successful tactics to showcase their qualities and make them the best fit for the job. A career management specialist will be able to master the appropriate actions for students to take before, during, and after the interview. These tactics can then be implemented in a career management class or during the preparations for prospective job interviews. The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, resource links, and assessments, you will be able to utilize Journal and Learning Activities, which will continue to be useful after successful completion of the course.

In today's digital labor market, a strong online presence is a necessity. As the world's largest online professional network, LinkedIn is a critical platform for anyone serious about building their professional online presence and advancing their career. However, many learners may not know how to make the most of this powerful tool, and as a career professional, it's your job to help them succeed. This course will equip you with the knowledge and skills you need to teach your learners how to create a standout LinkedIn profile, expand their professional network, and tap into valuable resources that can help them stay ahead in their field. *The course contains multiple done-for-you tools and resources for download and use with learners.

Explore the dynamic and evolving landscape of artificial intelligence (AI) with this course designed to cater to a range of learners from beginners to those with some prior knowledge. Starting with AI's history and core concepts and distinguishing it from machine learning and deep learning, the course sets a solid foundation. Delve into practical AI applications such as natural language processing, computer vision, and robotics, and understand the ethical dimensions and biases in AI. The course advances into complex topics like generative adversarial networks and the interplay of AI with big data and quantum computing. Finally, envision AI's future influence in critical sectors like health care and finance, and you will be equipped with knowledge and skills to confidently navigate the future of AI.

The instructor is the real key to student retention at any educational institution. Instructors must keep focused on student motivation and retention each and every day of class. Developing strategies for retaining students throughout the entire training sequence is both complex and rewarding. All instructors should have the goal of seeing all of their students successfully complete their class. This course helps you reach that goal by helping you to understand your students and use proven motivation and retention techniques to keep them enrolled and engaged in the learning process.

This course provides methods and techniques for managing students and class activities. We start by reviewing the steps instructors need to follow as they introduce a class to new students. We then discuss strategies to effectively deal with unfocused and challenging students. The course ends by describing common mistakes made by instructors and ways to avoid them.

This course compares and contrasts four styles of classroom management. The course includes "virtual visits" to animated classrooms where participants observe four instructors who exhibit different management styles. The style that is preferred by most students is identified and described, and suggestions are offered on how instructors can modify their personal style to increase their effectiveness. A four-step model for developing successful classroom management strategies is presented and is followed by a discussion of a practical, behavioral approach to classroom management. Characteristics that foster good discipline in the educational institution and in the classroom are listed and explained, and tips are offered that can improve both institution-wide and classroom discipline. Finally, a number of scenarios involving common discipline problems are described.

This course will provide you with a basic overview of the background of an innovative instructional strategy called the Flipped Classroom. This instructional strategy is gaining popularity and differs from traditional instructional strategies. This course will discuss the background, driving factors, benefits, barriers, theoretical grounding, how to prepare to flip your classroom, and the components of the Flipped Classroom. The impact on student learning will also be discussed in addition to instructor preparation and the future of the Flipped Classroom.

This course examines the various challenges veterans face when attempting to pursue courses of study following military engagements and service. While no instructor can possibly identify with every aspect of a veteran's experience, it is possible to become more aware of some of the challenges facing veterans as they reintegrate into civilian life. This course also examines effective instructional strategies in design and delivery to facilitate the success of veterans in a post-secondary environment.

This course will provide an overview of ChatGPT and how it might impact education. With an artificial intelligence (AI) language processing tool, there could be endless possibilities. However, like any other technology, its use in education is to be considered carefully, because learning will be affected. The course begins with an overview of the history of chatbots and artificial intelligence and goes on to discuss how to use ChatGPT, how teachers and students may use it, and the advantages and disadvantages of its use.

Your students are already using AI, and employers expect proficiency. Are you ready to guide them? This foundational course gives you a clear framework for working effectively with AI, helping you move from curious to confident. Rather than focusing on specific platforms that constantly evolve, you'll learn to navigate three fundamental ways humans interact with AI—Tell, Team, and Trust—while developing the three pillars of AI literacy that remain relevant as AI continues to advance. Through hands-on practice, you'll see how this framework connects to CTE fields. By the end, you'll have the language, understanding, and mindset to bring AI into your teaching thoughtfully, preparing students for today's AI-driven workplace while building your foundation for more specialized AI applications.

Your students will enter workplaces where artificial intelligence (AI) impacts hiring, daily tasks, and career advancement. Are you prepared to teach them not just how to use AI, but how to use it responsibly? This course builds directly on your AI Literacy Foundations knowledge, diving deep into the "Responsible Use" pillar. You'll develop practical skills for recognizing bias, ensuring fairness, and maintaining transparency when using AI. Through real-world scenarios, you'll learn to spot hidden bias, communicate AI use appropriately, and protect student data. By the end, you'll have a comprehensive ethical toolkit that guides every AI decision in your teaching and prepares students for responsible AI use in their careers. IMPORTANT: This course assumes foundational knowledge of AI concepts, the Tell-Team-Trust framework for AI interaction, and the three pillars of AI literacy. Without this foundation, you may find discussions of bias detection, ethical decision-making, and responsible AI practices difficult to apply in context. It is strongly recommended that you complete ED160: AI Literacy Foundations for CTE Educators before enrolling in this course.

Your students deserve lessons that reflect both industry relevance and innovative teaching. But curriculum development takes time you don’t have. This course shows you how to integrate AI into your planning and design workflow without sacrificing quality or professional standards. Building on your framework foundation and ethical toolkit, you’ll apply Tell and Team approaches to transform how you create lessons, activities, and assessments. You’ll learn to direct AI for efficient content creation, collaborate with AI for complex design challenges, and apply your ethics skills throughout the process. By the end, you’ll have an AI-integrated planning system that will help you save time creating the hands-on, industry-connected learning your students need. You’ll design better curriculum faster, with your expertise guiding every decision. IMPORTANT: This course assumes foundational knowledge of AI concepts, the Tell-Team-Trust framework for interaction, the three pillars of AI literacy, and ethical AI practices. It is strongly recommended that you complete ED160: AI Literacy Foundations for CTE Educators and ED161: AI Ethics, Bias, and Responsible Use before enrolling in this course.

Grading decisions carry weight. They determine who advances, who’s workplace-ready, who passes licensing exams. Your professional reputation depends on assessment quality, yet crushing volume makes thorough evaluation unsustainable. You’re working weekends to provide feedback that arrives too late. You’re worried about consistency when fatigue sets in. And valuable assessment data revealing what students actually need sits unexamined because there’s no time to analyze patterns. This course explores where AI supports assessment work without compromising professional judgment about student competency. You’ll learn to analyze patterns informing instruction, maintain consistent standards across submissions, and provide developmental feedback efficiently. By the end, you’ll have practical strategies for managing assessment volume while preserving the expertise-driven decisions that make grading meaningful. IMPORTANT: This course assumes foundational knowledge of AI concepts, the Tell-Team-Trust framework for interaction, the three pillars of AI literacy, and ethical AI practices. It is strongly recommended that you complete ED160: AI Literacy Foundations for CTE Educators and ED161: AI Ethics, Bias, and Responsible Use before enrolling in this course.

This course will explore the field of gamification and the way that gaming and gaming elements have come to impact our everyday lives, and can improve our courses. Focusing on easy-to-implement concepts, this course will help you to begin utilizing gamification elements to increase learner engagement and motivation, and increase overall student success. The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, possible resource links, and assessments, you will be able to utilize the Journal and Learning Activities.

This course provides a blueprint for running an effective financial aid office in an educational institution. You will learn to optimize the performance of your financial aid office with a minimum of waste, expense, and unnecessary effort. The course covers the cornerstones of an efficient financial aid office: timeliness, accuracy and customer service. You will also be advised of pitfalls to avoid in the realm of Title IV compliance. You will learn the key points to building an effective business office processing procedure. Reports and notifications required by the Department of Education are also explained. In addition, you will be given pointers on preparation for the annual Student Financial Aid (SFA) compliance audit and alerted to the most common triggers for Department of Education Program Reviews.

This course will help participants to interpret the many rules and regulations that are required by educational institutions offering Title IV funding. It will aid in preparing management and faculty in recognizing that compliance is the responsibility of the entire institution and is not just the job of the Financial Aid Office. Course content will also aid the individual in building a "culture of compliance" which will encourage teamwork and secure the cooperation of others on campus.

This course explores the critical differences between management and leadership. Participants will be introduced to definitions and myths about each area as well as how management and leadership must coexist for an organization to operate effectively. Participants will explore their own management/leadership tendencies through exercises to see leadership and management in action.

Not everyone is suited for or aspires to a leadership position, and that is perfectly acceptable. Understanding the desire to lead is a fundamental step toward becoming an effective leader. In this program, participants will engage in thoughtful self-reflection, examining their personal motivations and the underlying values that drive their interest in leadership. They will also assess their own leadership styles by identifying strengths and areas for growth. This exploration will not only deepen their self-awareness but also equip them with practical strategies to enhance their leadership effectiveness in various contexts, whether in professional environments or community settings.

To improve your impact and effectiveness as a leader, you must not only understand the role of a leader, but you must also take into consideration the followers and the situation. This course defines leadership impact and explores the interactional framework for leadership.

The higher education industry provides a wealth of opportunities and challenges for those seeking leadership positions. In this course, participants will gain a deeper understanding of the higher education sector and themselves. The importance of higher education institutions will be explored along with developing a personal leadership legacy.

Get ready to add a number of skills to your toolkit as you develop as a leader! This course focuses on increased self-awareness in communication styles and learning; developing deeper understanding through empathic listening; and motivating through innovation.

This course provides you with a framework to put your self-discovery and learning into a workable plan to further develop your leadership skills. A step-by-step process is offered to help you create a meaningful Personal Leadership Development Plan (PLDP) complete with the development of SMART Goals and advice from some of today's leaders in the higher education sector.

This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.

In this course, you will learn how to strengthen your coaching skills by using a four-step process to facilitate the professional growth of the employees you coach.

To do their job - accomplishing work through others - managers must develop and use persuasion skills rather than simply issue orders. Formal authority no longer gets managers as far as it used to. This course will help you master the art and science behind successful persuasion so you can begin changing others' attitudes, beliefs, or behavior to create win-win solutions.

This course will show you how to discuss and resolve difficult interactions in the workplace - whether with employees, peers, bosses, or even suppliers and customers.

Educational institutions need to be aware of emerging employment opportunities in new and expanding fields if they are going to continue to attract students. Most licensing and accrediting agencies ask an institution for some form of feasibility study when submitting new program-add applications. The research involved in this step often requires proof of need for the program, number of anticipated job openings, and input from employers. This course outlines ways to collect data to make an effective decision and show regulatory agencies proof of employment opportunities. Step-by-step directions are included to assist institution staff in conducting effective research and preparation of curriculum to meet employer specifications.

Vital advisory and governing boards create additional opportunities to enhance operations within an educational institution. Well-prepared board members engaged in appropriate and timely activities can make a substantial contribution to operational, financial and management success. Creating, managing and maintaining effective advisory and governing boards can be a demanding yet rewarding process. Board members have to be identified, recruited, and trained to be effective and to understand their role as individual contributors and as members of a group of advisors. To gain maximum leverage from a board, members must also remain motivated and retain a concentrated focus on the institution's mission, purpose and goals. This course will provide a blueprint, with accompanying checklists, for establishing and maintaining effective advisory and governing boards in an educational institution.

This course shows you how to hire high-quality instructors and orient them to your institution. The skills also apply to hiring staff. It's easy to hire someone to do a job. But it can be difficult to hire the right person. You want instructors who are top notch. They represent your institution and interact with the most people at your campus and particularly your students. This course starts with how to determine exactly what type of people you need as your instructors. Then it shows you how to recruit and hire them. Once hired, you'll learn how to introduce them to the working environment at your institution. By the time you finish this course, you'll be recruiting, hiring, and orienting quality instructors. You'll see results in improved enrollments, student achievement, retention, and completion.

It is no longer news that predictive learning analytics are changing online classroom instruction. This course teaches current trends in locating, hiring, monitoring and retaining the best professionals that specialize in online instruction. More importantly, this course provides insights for using the new predictive analytic approaches to optimize management of online faculty. Generalized "best practices" are waning in favor of real-time monitoring for individualized qualitative and quantitative analyses. This real-time approach provides significantly increased student success and retention. Also addressed in the course is how to build a strong faculty management team, continuing faculty development recommendations and various business considerations.

Christopher Icenhower

Badge Evidence | Completed Courses (4 Hours Each)

CHEP in Teaching

CHEP in Online Teaching

CHEP in Admissions

CHEP in Career Services

CHEP in Campus Operations

CHEP in Leadership