Certified Higher Education Professional

This course will provide an overview of career readiness including information and activities that may be incorporated into your courses. This course, which forms Part I of a two-part series, provides details about four specific career readiness skills: critical thinking/problem solving, verbal/written communications, teamwork/collaboration, and information technology skills. Additional thoughts and resources will also be provided to allow you to consider multiple ways to assist students in developing these skills in your courses.

This course will provide a brief review of career readiness and provide additional skills to incorporate into your courses. This course is Part II of a two (2) part series of courses. Therefore, this course will provide details about four (4) additional specific career readiness skills. These skills include leadership, professionalism/work ethic, career management, and global/multicultural fluency. Further thoughts and resources will also be provided to allow instructors to consider additional ways to incorporate these skills into their courses.

This course prepares educators to effectively engage all learners in the Career and Technical Education (CTE) classroom through inclusive, hands-on, and industry-aligned instructional strategies. Participants will learn how to assess student learning preferences, interests, prior knowledge, and potential barriers to design responsive instruction. The course emphasizes active learning through project-based instruction, simulations, collaborative roles, and the integration of industry-standard technology. Strategies for differentiation, culturally responsive teaching, and flexible pacing are explored to support diverse learners. Participants will also examine methods for providing meaningful feedback, encouraging reflection, motivating students, and clearly connecting classroom instruction to career pathways, credentials, and workforce opportunities.

Explore the dynamic and evolving landscape of artificial intelligence (AI) with this course designed to cater to a range of learners from beginners to those with some prior knowledge. Starting with AI's history and core concepts and distinguishing it from machine learning and deep learning, the course sets a solid foundation. Delve into practical AI applications such as natural language processing, computer vision, and robotics, and understand the ethical dimensions and biases in AI. The course advances into complex topics like generative adversarial networks and the interplay of AI with big data and quantum computing. Finally, envision AI's future influence in critical sectors like health care and finance, and you will be equipped with knowledge and skills to confidently navigate the future of AI.

Positive psychology is the science of human flourishing and is leveraged to cultivate well-being for students, teachers, and staff in schools around the world. You'll be introduced to the tools of positive psychology to help you and your students thrive in the classroom and in life. This course is designed to help you understand the science of well-being and how to employ it for yourself and in educational settings to support well-being and academic achievement. The modules cover positive psychology's origins, and the research and application of the PERMA model, Character Strengths, and positive education.

This course addresses how to embed literacy instruction (reading, writing, speaking/listening, and vocabulary) into career and technical education (CTE) curriculum in authentic and engaging ways. Easy-to-implement strategies will be shared for improving students’ oral and written abilities. The contents of this course will help instructors build and expand students’ comprehension and communication skills as they are acquiring the knowledge and experience needed for career success.

During this course, participants will learn strategies for planning and implementing assessments in hands-on classes and career and technical education (CTE) learning environments. Effective design and implementation of assessments helps ensure that all students can grow and develop as learners' empowering them to build on their strengths. Perhaps even more important, good assessments help educators design their courses. In this course, educators will learn how to view assessments as formative representations of what students know at that moment, tools to help students understand how they learn and become expert learners, and essential instruments educators can use to actively assess their own approaches and instructional practices.

This course aims to help CTE educators at the postsecondary level refine their teaching practice by creating welcoming, engaging classrooms (or shops, labs, theaters, farms, studios, job sites, etc.) for all learners. Participants in this course will explore how to create safe, meaningful, and engaging learning environments. You’ll learn about how to foster creative problem solving, bring student voice and experience into the classroom, bolster student engagement, and create a dynamic, learner-centered CTE environment. This course is intentionally designed through the lens of Universal Design for Learning, or UDL. UDL is a research-based educational approach that optimizes teaching and learning. This course will highlight UDL-aligned practices and include concrete examples of how you can apply these practices in your CTE courses.

Executive functions enable learners to do the following:

Set goals
Plan and strategize how they will meet goals
Manage information and resources
Monitor and assess their progress toward goals

In this course, you will explore concrete strategies you can use in your CTE course to support your students’ executive functioning skills. By doing so, you’ll help them become strategic, creative, goal-directed learners who are ready to shine, not only in your course, but also in their chosen professions.

This course, designed especially for CTE educators, explores the role that goals play in learning and how they are an important part of a CTE course. Simply put, learning goals give students a clear understanding of what they are expected to know and be able to do by the end of a learning experience or unit of study. When an instructor sets clear goals for their courses, or for a learning experience, students know where they’re headed. Just as a GPS lets travelers know where they will arrive at the end of their journey, a clear goal gives learners an understanding of what is expected of them. Universal Design for Learning (UDL) is a framework to improve and optimize teaching and learning for all people based on scientific insights into how humans learn. When a CTE teacher designs instruction using the UDL framework, they start with a clear learning goal, consider the variability of learners in their course, predict what barriers learners might face when trying to meet the goal, and then, design their instruction to remove as many barriers as possible. When teachers approach instructional design using UDL, learning environments are more accessible, inclusive, equitable and challenging for every learner. And, these equitable learning environments all begin with clear learning goals! (CAST, The Goal of UDL)

This introductory course covers the essential roles of a teacher and the competencies required to be a successful instructor in an educational institution. Proven techniques and strategies for planning and preparation are presented and discussed. In addition, the course offers effective methods for conducting the first class meeting and delivering course content. This course provides a solid foundation for new instructors and serves as an excellent refresher for more experienced instructors.

The instructor is the real key to student retention at any educational institution. Instructors must keep focused on student motivation and retention each and every day of class. Developing strategies for retaining students throughout the entire training sequence is both complex and rewarding. All instructors should have the goal of seeing all of their students successfully complete their class. This course helps you reach that goal by helping you to understand your students and use proven motivation and retention techniques to keep them enrolled and engaged in the learning process.

Educators work with students who want to learn specific skills that will lead to fulfilling careers. As educational instructors it is our job to help each student to achieve this goal. Just as you may have a particular style of teaching that you prefer, your students have preferred ways of learning. This course will help you to identify the different learning styles of your students so that you can adjust your instruction to better accommodate them. Good teachers also regularly monitor the effectiveness of their instruction by assessing their students’ learning. This course will examine several aspects of assessment including how to create good tests, how to ask effective questions and how to get your students to actively participate in their learning by asking questions themselves.

This course provides methods and techniques for managing students and class activities. We start by reviewing the steps instructors need to follow as they introduce a class to new students. We then discuss strategies to effectively deal with unfocused and challenging students. The course ends by describing common mistakes made by instructors and ways to avoid them.

This course shows instructors how to develop a comprehensive approach to effective and efficient instruction. From preparation for the classroom to selection of instructional delivery methods, the course provides effective ways of planning instruction to help instructors keep the content focused and the students engaged. We also cover the steps to set up a complete evaluation system that will work in all settings.

This course provides methodologies and examples to help instructors increase content retention and application by students in need of support. The course starts by covering the skills needed by instructors to be clear communicators. We then discuss ways instructors can become effective in monitoring students and using student groups as learning tools. The course concludes by covering techniques and strategies to instruct diverse learners, including learners with disabilities.

Retention is an issue, and what happens in the classroom is a critical factor influencing a student's decision to stay or go. The classroom environment may be hurting your students' view of the quality of your programs. In this course, you will learn tips and techniques to deal with environmental influences such as your role as the instructor, the classroom, the interactive activities, the support materials, and the sequence of instruction as well as other subtle influences. You will learn to view the environment from the student's perspective to increase your teaching effectiveness and student retention.

This course covers the different ways individuals learn and apply new knowledge. We start by covering the steps the brain goes through as it processes new information, and how knowledge is stored and retrieved. We then discuss how intelligence is measured and how learners process information through the use of multiple intelligences. Moving from theory to practice, the course shows instructors how to use the learning needs of students to increase knowledge acquisition and retention. The course includes a number of easy to implement strategies to help students retain and use new content.

This course will inform you of how careful lesson planning can help to ensure increased student engagement. Proper lesson planning will enable you to teach effectively and efficiently, and ultimately help students meet learning objectives. The information in this course will provide the framework for instructional development enabling you to properly structure a detailed, well thought-out lesson plan.

Outstanding teachers serve their students by guiding them through their coursework and motivating them to complete program requirements. Instructors at educational institutions are often faced with high stress resulting from heavy teaching loads and limited time. When teachers cannot manage their own time and stress, they cannot fully serve the needs of their students. This course will show instructors how to manage time and stress in their lives and teach some of these skills to their students.

This course provides an introduction to the concept and philosophy of active learning, and describes a variety of methods to help instructors "activ-ate" their class. The course includes active learning examples that utilize both critical and analytical thinking skills. We also identify the risks that may discourage instructors from using active learning strategies and offer suggestions for managing them. A three-step method is suggested for developing an active lesson, and a comprehensive model is offered as a guide for creative active learning strategies.

This course is intended to help instructors motivate their adult students. Modules 1, 2, and 3 review characteristics of adult learners and explain issues that affect motivation. Module 4 includes a discussion of the basic classes of motivators. Modules 2 and 3 focus on two major topics that influence adult education. These are security and autonomy, both of which can be enhanced using motivational strategies. We will often refer to andragogy, which is the art and science of helping adults learn. Andragogy emphasizes methods and techniques that are self-directed, feature relevant learning, and teach real-world skills. You will learn effective motivational techniques that help adult students feel secure and enjoy a degree of control over their learning process.

This course is intended to familiarize new and experienced instructors with basic concepts, strategies, and trends related to adult education. There is a particular emphasis on several styles of classroom management and associated implications for both teaching and learning. Four modules are included. Modules 1 and 2 provide descriptions of five styles of management and four types of instructors. Module 3 is dedicated to the theoretical and practical implications of discipline as it relates to adult students. Module 4 includes five sections on topics related to andragogy (the art or science of teaching adults) and the management of adult education.

In this course we describe the types and characteristics of questions instructors ask when teaching. We define two methods of classifying questions: the first according to the particular skill required to answer them, and the second according to their complexity and the cognitive level used when responding. We discuss appropriate circumstances when various types of questions should be asked, and we refer to studies that support our recommendations. Three instructional strategies are explained that can result in more effective questioning. Four practices are described that instructors use—or should use—during their lessons. Finally, thirteen tips are offered for review and for enhancing and improving an instructor’s questioning strategy and technique.

The majority of careers require the ability to think critically and problem solve at one level or another. Employers seek individuals who can think independently, propose solutions, and solve problems. The content in this course provides the foundation for critical thinking and demonstrates how people with different interests, abilities, and aptitudes approach problem solving. The course covers the different kinds of intelligence and how they impact critical thinking, for a broader understanding of how people process solutions to problems. It concludes with step-by-step instructions for helping students develop and refine their own critical thinking skills.

This course will provide you with a basic overview of the background and history of an innovative instructional method called Adaptive Learning (AL). AL is growing in popularity and differs from traditional educational methods as it focuses on individualized, personalized instruction for everyone. With the rise of technology, AL has a definite place in education. This course discusses the background, importance, issues, attitude changes, implementation and future of AL. The advantages outweigh any disadvantages as AL can help create individualized instruction and increase student success.

This course will provide you with a basic overview of the background of an innovative instructional strategy called the Flipped Classroom. This instructional strategy is gaining popularity and differs from traditional instructional strategies. This course will discuss the background, driving factors, benefits, barriers, theoretical grounding, how to prepare to flip your classroom, and the components of the Flipped Classroom. The impact on student learning will also be discussed in addition to instructor preparation and the future of the Flipped Classroom.

Planning Effective and Efficient Instruction provides new and experienced instructors with practical ways to design and deliver learning experiences that establish an environment that facilitates learning. The course summarizes important academic concepts while providing specific strategies for planning lessons, reaching learners, asking questions and assessing student mastery of the course and program objectives.

This course will provide you with an overview of various practical applications regarding adaptive learning. Adaptive Learning (AL) is the use of the technology to individualize learning. This course will provide practical information about integrating technology in learning, models of adaptive learning, and the evaluation of adaptive learning.

This course will provide you with an overview of various practical applications for the flipped classroom. The flipped classroom, also referred to as the inverted or reversed classroom, has been implemented in many classroom settings. This course will provide more information about engaging pedagogical models, just-in-time teaching, collaborative teaching and learning, and various components of the flipped classroom.

This course will provide you with an overview of Universal Design for Learning (UDL) and help introduce you to this research-based educational framework. UDL helps instructors develop flexible learning environments to accommodate learners' learning differences. This course will provide a working definition and information pertaining to various components of UDL.

Contrary to some current notions, it is the responsibility of ALL instructors to include literacy development in their instructional planning and delivery, regardless of academic, vocational, or professional discipline. This course defines literacy skills, including new and newer literacies, and describes how instructional planning must include all areas of literacy development for every student. Throughout this course, participants will have an opportunity to apply various strategies and methods in literacy development and understand how to focus on the aspects of literacy that apply specifically to successful students in their discipline.

Career education programs prepare students to perform job tasks successfully in their chosen trade or profession. Providing opportunities beyond traditional quizzes and exams allows students to demonstrate and assess these skills and aids in this preparation. This course focuses on how you, the instructor, can identify and implement alternative assessments that support expected course outcomes and allow students to demonstrate their level of competency for a skill or task.

The term "Competency-Based Instruction" (CBI) is emerging as a new and preferred approach to education and the management of education. CBI is currently being evaluated at all levels of education, from K-12 to higher education and beyond. In traditional higher education it is referred to as CBE (Competency-Based Education) as it relates to specific competency-based programs. This course explores the topic in terms of the various characteristics of competency-based teaching and learning and highlights the most commonly agreed-upon benefits for students. The course also addresses the teaching approaches required to support a competency-based learning environment most effectively.

Emotional Intelligence (EI) is an increasingly important field of study. The purpose of this course is to explore the relevancy of emotional intelligence in learning; and how understanding the importance of emotional intelligence supports student success. While instructors are more aware now of the various forms of intelligence, emotional intelligence has been undervalued in the past as a vital form of intelligence. Indeed, emotionally intelligent students may provide insight and application of knowledge in new and informative ways which can have positive impact on their learning progression and success.

The most effective instructor is both a scholar and a facilitator. A scholar has a broad and deep command of knowledge in a particular field of expertise. However, for scholars to be effective instructors, they also need to be good facilitators. Facilitators help and motivate others to learn. This is as important as scholarship. In this course we will define and describe "the scholar" and "the facilitator" as individuals, although they are two roles played by one instructor and are of equal importance. We will examine the duties and functions of the instructor as both a scholar and a facilitator.

This course explores the different components of student empowerment and the value that it has in learning success. Student empowerment is a necessary component for students as they transition to and through postsecondary training. Content will be presented that will raise awareness of what student empowerment is and how it can enhance the learning process for students. Strategies are given for enhancing the development of student empowerment that can be implemented both online and onsite.

Many consider storytelling to be in the realm of fairytales and small children, but when storytelling is used well and with purpose, it can strengthen students' understanding no matter their age; it can also link contexts to aid in understanding, suggest applications to real life, and humanize the learning process. This course will identify the characteristics of storytelling that are useful in teaching and learning and will provide examples and contexts within which storytelling increases students' interest and connection. Characteristics of useful storytelling will be identified, as well as supportive resources. Examples will be given to help educators focus on the aspects of storytelling that will enhance their content and how these strategies will fit within various instructional settings.

This course will provide an overview of ChatGPT and how it might impact education. With an artificial intelligence (AI) language processing tool, there could be endless possibilities. However, like any other technology, its use in education is to be considered carefully, because learning will be affected. The course begins with an overview of the history of chatbots and artificial intelligence and goes on to discuss how to use ChatGPT, how teachers and students may use it, and the advantages and disadvantages of its use.

This course analyzes strategies and skills used by highly effective instructors regardless of the level or the topic of their instruction. Each technique is discussed with an emphasis on how an instructor can implement it to enhance instructional improvement. Best practices are suggested and examples are given to assist instructors in taking steps to become more effective. Links are provided for resources that instructors can make a part of their ongoing skill set. The course aims to boost teachers’ ability to engage and teach their students effectively while helping them make progress toward their career goals.

This course will provide an overview of certificates, badges, and micro-credentials, helping instructors understand the differences between the three and the advantages and disadvantages of each. Examples are given for how instructors can implement certificates, badges, and micro-credentials in the classroom. Strategies are provided to assist instructors as they share information about certificates, badges, and micro-credentials with their students and help them select those that are most appropriate for their career development.

Your students are already using AI, and employers expect proficiency. Are you ready to guide them? This foundational course gives you a clear framework for working effectively with AI, helping you move from curious to confident. Rather than focusing on specific platforms that constantly evolve, you'll learn to navigate three fundamental ways humans interact with AI—Tell, Team, and Trust—while developing the three pillars of AI literacy that remain relevant as AI continues to advance. Through hands-on practice, you'll see how this framework connects to CTE fields. By the end, you'll have the language, understanding, and mindset to bring AI into your teaching thoughtfully, preparing students for today's AI-driven workplace while building your foundation for more specialized AI applications.

Your students will enter workplaces where artificial intelligence (AI) impacts hiring, daily tasks, and career advancement. Are you prepared to teach them not just how to use AI, but how to use it responsibly? This course builds directly on your AI Literacy Foundations knowledge, diving deep into the "Responsible Use" pillar. You'll develop practical skills for recognizing bias, ensuring fairness, and maintaining transparency when using AI. Through real-world scenarios, you'll learn to spot hidden bias, communicate AI use appropriately, and protect student data. By the end, you'll have a comprehensive ethical toolkit that guides every AI decision in your teaching and prepares students for responsible AI use in their careers. IMPORTANT: This course assumes foundational knowledge of AI concepts, the Tell-Team-Trust framework for AI interaction, and the three pillars of AI literacy. Without this foundation, you may find discussions of bias detection, ethical decision-making, and responsible AI practices difficult to apply in context. It is strongly recommended that you complete ED160: AI Literacy Foundations for CTE Educators before enrolling in this course.

Your students deserve lessons that reflect both industry relevance and innovative teaching. But curriculum development takes time you don’t have. This course shows you how to integrate AI into your planning and design workflow without sacrificing quality or professional standards. Building on your framework foundation and ethical toolkit, you’ll apply Tell and Team approaches to transform how you create lessons, activities, and assessments. You’ll learn to direct AI for efficient content creation, collaborate with AI for complex design challenges, and apply your ethics skills throughout the process. By the end, you’ll have an AI-integrated planning system that will help you save time creating the hands-on, industry-connected learning your students need. You’ll design better curriculum faster, with your expertise guiding every decision. IMPORTANT: This course assumes foundational knowledge of AI concepts, the Tell-Team-Trust framework for interaction, the three pillars of AI literacy, and ethical AI practices. It is strongly recommended that you complete ED160: AI Literacy Foundations for CTE Educators and ED161: AI Ethics, Bias, and Responsible Use before enrolling in this course.

Grading decisions carry weight. They determine who advances, who’s workplace-ready, who passes licensing exams. Your professional reputation depends on assessment quality, yet crushing volume makes thorough evaluation unsustainable. You’re working weekends to provide feedback that arrives too late. You’re worried about consistency when fatigue sets in. And valuable assessment data revealing what students actually need sits unexamined because there’s no time to analyze patterns. This course explores where AI supports assessment work without compromising professional judgment about student competency. You’ll learn to analyze patterns informing instruction, maintain consistent standards across submissions, and provide developmental feedback efficiently. By the end, you’ll have practical strategies for managing assessment volume while preserving the expertise-driven decisions that make grading meaningful. IMPORTANT: This course assumes foundational knowledge of AI concepts, the Tell-Team-Trust framework for interaction, the three pillars of AI literacy, and ethical AI practices. It is strongly recommended that you complete ED160: AI Literacy Foundations for CTE Educators and ED161: AI Ethics, Bias, and Responsible Use before enrolling in this course.

The classroom in an educational institution is often more than just chairs, books, and a white board. Frequently the learning takes place in a lab or shop environment, where the traditional rules of classroom management and teaching may not always apply. This course covers the instructional techniques necessary for the non-traditional classroom, including strategies for teaching to each student's individual learning style. In addition, this course describes strategies for assessing student progress. Safety guidelines and considerations for specific lab and shop environments are identified.

When designing instruction for adult learners, it's important to consider a host of factors. This course describes the characteristics and motivations of adult learners, and the best practices and techniques for teaching them. It discusses the different theories of adult development and adult learning, and their relationships to the classroom experience. In addition, this course examines brain-based teaching strategies, the theory of multiple intelligences, and how the different parts of the brain are affected by new learning.

As opportunities for education become more prevalent, educational institutions must compete to increase, or even maintain, their student enrollment levels. More and more institutions are adopting the strategy of treating students like customers in order to be successful. This course will review the characteristics of adult learners and determine the reasons adult students leave the institution. It will discuss the concept of interacting with students as though they are customers and how the students-as-customers concept relates to the instructor and the classroom. This course will also describe the methods and techniques of effective communication. Included are guidelines and techniques for advising and mentoring students.

This course emphasizes teaching strategies that can be implemented within different types of lessons to promote teacher proficiency, student motivation, and achievable outcomes. Topics relating to teaching methods include direct, indirect, interactive, and independent instruction. By utilizing various teaching strategies and methods, an instructor can approach teaching topics in a variety of ways. The goal of this course is to help develop a better understanding of essential teaching strategies, and produce tangible resources to help implement plans, strategies, and ideas at your institution. In addition to lecture videos, resource links, and assessments, you will be able to utilize Journal and Learning Activities, which will continue to be useful after successful completion of the course.

Motivation can be the difference between success and failure. In this course, the idea of how motivation impacts people will be discussed. Activities will focus on improving motivation in students, and other people you interact with, as well as yourself. The goal of this course is to help develop a better understanding of the topic, and produce tangible resources to help implement plans, strategies, and ideas at your institution. In addition to lecture videos, resource links, and assessments, you will be able to utilize Learning Activities, which will continue to be useful after successful completion of the course.

This course focuses on one of the most important parts of a course: the performance objectives. It will discuss the proper procedures for writing performance objectives, while exploring the various types of learning objectives that may be appropriate for your courses. The goal is to help develop a better understanding of the topic, and produce tangible resources to help implement plans, strategies and ideas at your institution. In addition to lecture videos, resource links and assessments, you will be able to utilize Learning Activities, which will continue to be useful after successful completion of the course.

This course will explore the field of gamification and the way that gaming and gaming elements have come to impact our everyday lives, and can improve our courses. Focusing on easy-to-implement concepts, this course will help you to begin utilizing gamification elements to increase learner engagement and motivation, and increase overall student success. The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, possible resource links, and assessments, you will be able to utilize the Journal and Learning Activities.

The Flipped Classroom model has become one of the most commonly implemented educational models seen in classrooms today. Through this course, we will explore the basics of the flipped classroom, how and why it works to increase student retention, and go over steps to start incorporating flipped classroom elements in your courses. The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, possible resource links, and assessments, you will be able to utilize the Journal and Learning Activities.

How many times have we said “if we’d only known” as a student walks out the door? No one starts classes planning to fail, but unfortunately problems do arise that present barriers to success. Students are good at identifying these problems blocking their path to success, but they frequently don’t have adequate problem solving and communication skills needed to overcome these problems. This course looks at the effect of stress on attrition, the use of tools to identify and help students at risk, and how to develop an institutional culture that shares responsibility for student success across the entire organization.

Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Applicants often develop a strong bond with their admissions representative that ends (from the institution's standpoint) once they begin classes. This online course provides practical ideas on designing an orientation program, first-week-of-class and other retention activities that connect the student with faculty, the college and each other that will help you retain and graduate more students.

Owners and directors of educational institutions are always looking for the magical ingredients to improve student retention. There are at least six easy-to-implement retention strategies that can make a difference in whether a student graduates or drops out. These include efficient admissions procedures, great orientation programs, effective mentoring, student friendly classroom involvement, fabulous graduations, and successful placement. Upon completion of this course, participants will have specific easy-to-implement retention strategies to put in place for every area of their institution.

This course is a collection of ideas and best practices drawn from the implementation of enrollment growth strategies at over 300 educational institutions nationwide. The course is based on a highly successful in-service training program offered by Dr. Joe Pace, Managing Partner of The Pacific Institute and includes video delivery of Pace's presentations. Filled with practical tips and suggestions, the course also discusses the application of current research results on human behavior and organizational culture to enhance student enrollment and retention. This is a unique course that will dramatically change your perspective on institutional effectiveness.

This course uncovers the secrets of today's successful businesses and their strategies of first-class customer service. You will learn the components of first impressions that can help you increase and keep your enrollments. This course will also help you to locate the specific areas of your operations where you can implement an improved customer service plan for your institution—whether it is admissions, student services or academics.

Thomas Stirewalt

Badge Evidence | Completed Courses (4 Hours Each)

CHEP in Teaching

CHEP in Online Teaching

CHEP in Admissions

CHEP in Career Services

CHEP in Campus Operations

CHEP in Leadership