Cynthia Uhl

Excellence in Admissions
CHEP Status: Active
CHEP Awarded: 07/31/2026

Badge Evidence | Completed Courses (4 Hours Each)

The admissions profession is evolving, and today’s admissions professionals must be prepared to do far more than process applications. This course invites learners to explore what it truly means to succeed in admissions in a complex, student-centered environment. Participants will examine the foundations of the profession, essential competencies for success, student decision-making, professional readiness, and ethical responsibility. Through practical examples and reflective application, learners will gain insight into how admissions professionals build trust, reduce friction, and support informed enrollment decisions. Designed for those entering the field or seasoned professionals seeking a refresher, this course challenges learners to think critically, adapt confidently, and develop the professional judgment needed to thrive in a dynamic and impactful role.
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Strategic Questioning Skills for Admissions Engagement equips admissions professionals with the tools to guide more focused, meaningful, and effective conversations. This course moves beyond basic questioning techniques to develop intentional, structured, and adaptive approaches that uncover student goals, clarify needs, and support informed decision-making. It also provides practical questioning strategies and examples tailored to common admissions interactions, while emphasizing how listening and questioning work together to shape the pace, depth, and effectiveness of each conversation. Participants will learn how to structure conversations, ask high-impact questions, and adjust their approach based on student responses and communication channels. Emphasis is placed on real-world application, including managing conversations under pressure, avoiding common pitfalls, and developing consistency over time. By the end of the course, learners will use questioning with greater precision, improving both the quality of interactions and overall enrollment outcomes.
Endorsed by:
Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.
Success in helping students begins with "connecting" in a meaningful way. These connections are formed through our ability to understand generational experiences and preferences in communication. Additionally, a better understanding of ourselves helps us connect with students. This course explores how to work better together by using common collaborative principles and improving teamwork.
Let's face it, today's students have a plethora of information at their fingertips; but can they truly understand in a meaningful way all that your school has to offer? This course takes product knowledge and presentation skills to a higher level with enhanced tools and techniques to improve your "sales" skills. Additionally, advanced methods for presenting the attributes and benefits of your institution will be explored, along with successfully addressing challenges and resources.
In this course, we will examine the fundamentals of value, benefits, and worth. In addition, we will utilize techniques and tools to prepare and present the value of your institution. Finally, we will review tips and best practices to maximize your value presentation. Once you have completed the course and activities, you will be prepared and ready to best serve your students and school with your value presentations.
Today's admissions professionals need expanded methods to adapt to where the prospective student is in the decision-making process. Whether you work with students online, face-to-face, or a little of both, adding variety will help you successfully connect with your students. In this course, you will discover ways to improve your connections with prospective students, best practices for inbound and outbound communication, how to address challenges in the moment, and methods for effective follow-up that improve your effectiveness as an admissions professional.
Questioning and listening are essential elements of communication - especially when working with students. This course provides an in-depth understanding of the purpose of skillful listening, and how this is necessary to be the most effective in your position. In addition, this course provides an in-depth understanding of the purpose and types of meaningful questions. You'll be introduced to the fundamentals of both questioning and listening, as well as new tools and techniques to help you refine your questioning and listening skills.
The purpose of this course is to improve the relationship and dynamics between the admissions representative and prospective students to ensure an educational goal is soundly met. The relationship cycle, the importance of relationships, and the process of finalizing the enrollment are discussed. The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, links to possible resources, and assessments, you will be able to utilize the Journal and Learning Activities.
This compliance training course is designed for admissions, financial aid and career services employees of accredited institutions participating in federal financial aid programs. The course provides a clear and practical understanding of the federal regulations that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to become a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education.
This course is designed to assist personnel at all levels of an educational institution in the understanding of the provisions of Title IX of the Education Amendments of 1972 ("Title IX") as amended on August 1, 2024, and the Clery Act as amended in the Violence Against Women Reauthorization Act of 2013 ("VAWA"). These laws require that all individuals in an educational institution understand and comply with the laws in terms of what is prohibited behavior in relation to sex-based harassment and/or sexual violence, and what steps are to be followed when such prohibited conduct occurs. This course gives the participants information about the laws, as well as procedures to follow, to provide for the rights of all individuals under the laws. It also provides additional resources to assist educational institutions in continuing to build and strengthen their Title IX and VAWA policies, procedures and training throughout the year.
The Family Educational Rights and Privacy Act of 1974 (FERPA or the Buckley Amendment) is a federal law in the United States designed to provide students with access to, and the privacy of, their educational records. The law applies to students in higher education and educational institutions that receive funding under a program administered by the U.S. Department of Education. This course is designed to provide participants with a working knowledge of FERPA guidelines to ensure proper handling of educational records and other institutional requirements.
A well-designed career services program does more than help learners land jobs; it drives learner success, builds employer trust, and strengthens your institution’s reputation. In this course, you’ll learn how to create a career services program from inception with approaches that are practical, scalable, and deeply impactful. Whether you’re a team of one or leading a growing department, you’ll discover strategies to deliver personalized support, build strong community connections, and align your work with today’s hiring realities. Discover a clear framework for designing, improving, and leading a career services operation that works, without requiring a big budget or constant reinvention. By the end, you’ll be equipped to help your institution stand out as a trusted source of job-ready talent.
In this course, you will be given tools to help your students find the job that's right for them, present themselves impressively on paper, and interview with ease. This course is designed so you can successfully support your students in four phases of their job search: doing a targeted job search, writing a powerful resume and cover letter, presenting professionally, and developing effective interview skills.
Effectively coaching students to achieve their goals in a way that builds autonomy, confidence, and accountability is fundamental to the role of a career services professional. Despite this fact, many career professionals have never engaged in professional development to build their coaching skills. This course helps career services professionals develop fundamental coaching skills so they can act as a catalyst and facilitator in assisting students to work towards their self-identified goals, with the belief that self-identified goals lead to increased student buy-in and motivation for attainment. Learn to put practical coaching techniques into action to maximize your results with students. *This course is relevant to a variety of career support professionals regardless of titles such as career counselors, advisors, coordinators, or "case managers" serving a variety of populations which may include students, out-of-school youth, or dislocated workers (youth or adults).
School hiring events are staples for many institutions, whether ground-based or virtual. They are a large undertaking. However, when done correctly, these events should yield many positive results for students, employers, and the school. This course examines each part of the process involved in a school hiring event: from the planning and ideation phase, to budgeting, staffing, logistics, marketing, student preparation, and a complete process for post-event surveying and follow-up. Beyond practical tips, ideas, and strategies, this course will provide a resource of documents that will help support a robust and dynamic school hiring event.
With new recruiting technologies, increasingly selective hiring practices, and the prevalence of remote work, it's clear that job searching has fundamentally changed over the years. Yet outdated and ineffective job search methods persist. Career educators and workforce development professionals must be equipped with the latest knowledge and techniques to help learners navigate a modern, competitive job search landscape. This course provides a structured, practical approach to helping learners develop the skills needed to execute an effective job search strategy while building resilience in the process.
This course will show you how to discuss and resolve difficult interactions in the workplace - whether with employees, peers, bosses, or even suppliers and customers.