Certified Higher Education Professional

The admissions profession is evolving, and today’s admissions professionals must be prepared to do far more than process applications. This course invites learners to explore what it truly means to succeed in admissions in a complex, student-centered environment. Participants will examine the foundations of the profession, essential competencies for success, student decision-making, professional readiness, and ethical responsibility. Through practical examples and reflective application, learners will gain insight into how admissions professionals build trust, reduce friction, and support informed enrollment decisions. Designed for those entering the field or seasoned professionals seeking a refresher, this course challenges learners to think critically, adapt confidently, and develop the professional judgment needed to thrive in a dynamic and impactful role.

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While most courses and instruction focus on specifics of the admissions presentation, few present a sequential step-by-step approach. This course takes a linear look at all the elements that form the essential building blocks of an effective presentation. We begin with the greeting/introduction and progress through building rapport, gathering information, giving information, covering cost, explaining the basics of financial assistance or financing, encouraging the prospect to apply or take the next step, covering the additional enrollment requirements, and setting the stage for follow-up; all will be thoroughly addressed. Upon completion of the course, the admissions professional will understand how important it is to have a framework for delivering compliant, concise, and compelling presentations.

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This course equips admissions professionals with the skills needed to confidently navigate today’s complex enrollment conversations. Learners will explore how product knowledge extends beyond academic programs to include institutional structure, student support, delivery models, and competitive context. Through practical examples and applied strategies, participants will learn how to translate institutional offerings into student value, address hesitation and competing narratives, align presentations with individual goals, and use techniques to master product knowledge for ongoing success. This course is designed for professionals entering or advancing in the field. It will strengthen credibility, confidence, and judgment and will prepare admissions professionals to support informed decision-making and deliver effective, trust-based enrollment conversations.

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Effective communication is central to success in admissions, yet it requires far more than strong interpersonal skills. This course invites admissions professionals to examine communication as a system that shapes understanding, trust, and student decision-making. Participants will explore how messages are processed, where communication breakdowns occur, and how delivery must adapt across modalities and high-volume environments.

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This course "pulls back the curtain" for schools to help them better understand the principles and purposes of the ACCSC Standards of Accreditation. ACCSC101, along with the accompanying course ACCSC102, lays out the standards in line with the way schools are typically structured to better help you comprehend the important relationship between each standard and each aspect of running a compliant, accredited school. This course addresses the standards on the administrative side of your school, such as standards that relate to operations, admissions, and financial aid.

This course is sponsored by ACCSC

This course focuses on the ACCSC Standards of Accreditation which directly tie to the academic areas and program requirements for an accredited school. The course includes information on program development and design, educational policies and procedures, faculty, student services, and educational delivery methods.

This course is sponsored by ACCSC

Since the inception of career education, it seems employers have consistently claimed that students lack so-called soft skills. Although there's no universal agreement on what to call them, the term represents a set of skills (including things such as teamwork and communication skills) regarded as essential for long-term success in the workforce. ACCSC refers to these types of skills as essential workforce skills. This course will help institutions adopt a framework for high-quality career education programs, holistically integrate essential workforce skills into their programs, enhance students' development and demonstration of them, and prepare to achieve Essential Workforce Skills (EWS) Programmatic Certification.

Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.

Whether your admissions personnel work exclusively by telephone or use the phone for setting a face-to-face appointment, they need a tool kit of powerful telephone techniques to be successful in working with students. This course provides best practices for both inbound and outbound calls. Admissions professionals learn how to project professionalism and a positive attitude in their telephone personality and identify methods for conducting effective and appropriate calls.

This course provides an overview of the methodology and guidelines to help you outline an audit plan for your institution. You will learn how to define audit scope and determine the audit approach which fits your organization. The course provides tips for successful audits and reviews audit areas for each functional department of a typical campus, including admissions, financial aid, student accounts, education/academics, and career services. Other business areas including marketing and advertising, human resources, information security and other key areas are also reviewed to provide you with a full scope audit outline. The course concludes with information on reports, audit documentation, and follow-up recommendations following the field audit activities.

This course is designed for employees of all roles and levels at institutions that participate in federal financial aid programs. The course provides an awareness of prohibited acts which could adversely impact operations, and covers the requirements which must be adhered to in order to maintain good standing with state* and federal regulations as outlined in the Program Integrity rules. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications. *This course currently covers the regulations for the following states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, MS, NC, NM, OH, OK, OR, PA, SC, TN, TX, VA, WA. Course participants can select specific state(s) at the beginning of the course to customize the training content to their state.

This compliance training course is designed for admissions, financial aid and career services employees of accredited institutions participating in federal financial aid programs. The course provides a clear and practical understanding of the federal regulations that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to become a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education.

This course is designed for campus management and employees at all levels seeking a better understanding of creating a compliant culture in today's regulatory environment. It summarizes the importance of creating a culture that aligns with regulatory oversight as the cornerstone of an organization. A synopsis is provided on the interwoven relationship of the Triad with emphasis on the Program Integrity rules. This course also explores the "Do's and Don'ts" for communicating with students throughout their education whether it is during enrollment, financial aid, education or career services. Additionally, specific sections provide management with a more comprehensive review of Program Integrity rules and how they impact faculty and staff interactions with students.

This course is designed for campus management and employees at all levels seeking a better understanding of creating a compliant culture in today’s regulatory environment. It summarizes the importance of creating a culture that aligns with regulatory oversight as the cornerstone of an organization. A synopsis is provided on the interwoven relationship of the Triad with emphasis on the Program Integrity rules. This course also explores the "Do’s and Don’ts" for communicating with students throughout their education whether it is during enrollment, financial aid, education or career services. Additionally, specific sections provide management with a more comprehensive review of Program Integrity rules and how they impact faculty and staff interactions with students.

This course is designed for either an institution's full or part time staff and faculty members. The course focuses on building and sustaining a campus-wide culture of compliance as opposed to simply providing a multitude of standards and regulations. In short, CM107 hopes to provide the information staff and faculty need to say or do the right things when interacting with both prospective and enrolled students about their education - online or face-to-face - as well as the consequences of saying or doing the wrong things whether by mistake or with intent. Components on ethics, customer service and fostering a culture of compliance in the new normal of educational delivery are also included.

This course is designed to assist personnel at all levels of an educational institution in the understanding of the provisions of Title IX of the Education Amendments of 1972 ("Title IX") as amended on August 1, 2024, and the Clery Act as amended in the Violence Against Women Reauthorization Act of 2013 ("VAWA"). These laws require that all individuals in an educational institution understand and comply with the laws in terms of what is prohibited behavior in relation to sex-based harassment and/or sexual violence, and what steps are to be followed when such prohibited conduct occurs. This course gives the participants information about the laws, as well as procedures to follow, to provide for the rights of all individuals under the laws. It also provides additional resources to assist educational institutions in continuing to build and strengthen their Title IX and VAWA policies, procedures and training throughout the year.

The Family Educational Rights and Privacy Act of 1974 (FERPA or the Buckley Amendment) is a federal law in the United States designed to provide students with access to, and the privacy of, their educational records. The law applies to students in higher education and educational institutions that receive funding under a program administered by the U.S. Department of Education. This course is designed to provide participants with a working knowledge of FERPA guidelines to ensure proper handling of educational records and other institutional requirements.

This course will review Title IX, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and the Violence Against Women Act. In addition to the background of each topic, victim rights, support system implementation, and grievance policies will also be explored. The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, links to resources, and assessments, you will be able to utilize the Journal and Learning Activities. Take advantage of a method that works best for you.

In this course, using your accrediting body's criteria, you will study the language and intention of accreditation. Participants will develop a different perspective on the self-study process and an understanding of how to craft the self-study report to effectively communicate how present practices meet the standards. Discover what the standards really are and what it takes to meet them, interpret and communicate your institution's current operating practices in the context of the criteria, and develop a more accurate understanding and expression of how your institution can provide the evidence needed to demonstrate compliance.

In this course, using your accrediting agency’s criteria, you will study the language and intention of accreditation. Participants will develop a different perspective on the self-study process and an understanding of how to craft the self-study report to effectively communicate how present practices meet the standards. Discover what the standards really are and what it takes to meet them, interpret and communicate your institution’s current operating practices in the context of the criteria, and develop a more accurate understanding and expression of how your institution can provide the evidence needed to demonstrate compliance.

Is your campus ready for a full unannounced visit at any time? Onsite visits are becoming more frequent in recent years and unannounced visits even more so. This training is designed to aid campus leaders to be prepared, using best practices and practical tools, to host an onsite visitor at any time, including visits that are unannounced, by any organization such as state agencies, veterans' organizations, regional, national and programmatic accrediting agencies and the Department of Education.

The Florida Commission for Independent Education (CIE) requires that all Admissions Directors, Representatives, and Agents complete approved training. The purpose is to ensure that admissions staff provides prospective students with clear and accurate information. The required training program focuses on fair consumer practices pursuant to Sections 1005.04 and 1005.34, Florida Statutes and Rule 6E-1.0032, Florida Administrative Code. This course is approved by the Commission and covers fair consumer practices for all admissions staff, including Agents who work off campus. The course includes regulatory information, best practices to stay in compliance, and methods to learn about your specific institutions policies, procedures, programs, and services.

CIE requires annual training for admissions staff to renew their license. This course meets the CIE training requirement. By using this course, institutions do not have to create their own training program for approval. In addition, this course provides 4 hours of continuing education approved by the Commission.

This course is designed for Florida Admissions Directors, Representatives, and Agents who interact with prospective students at both Title IV and Non-Title IV institutions. The course includes Florida's specific regulatory requirements that admissions, staff and faculty must understand including what can and cannot be said to applicants and students. Additionally, the course covers the consequences, disciplinary actions, and penalties when rules and regulations are not followed.

This is the 2nd level compliance training course approved by CIE for admissions personnel who have completed CM201 but still need to meet their annual training requirement set forth by CIE. By using this course, institutions do not have to create their own training program for approval. In addition, this course provides 4 hours of continuing education approved by the Commission.

A well-designed career services program does more than help learners land jobs; it drives learner success, builds employer trust, and strengthens your institution’s reputation. In this course, you’ll learn how to create a career services program from inception with approaches that are practical, scalable, and deeply impactful. Whether you’re a team of one or leading a growing department, you’ll discover strategies to deliver personalized support, build strong community connections, and align your work with today’s hiring realities. Discover a clear framework for designing, improving, and leading a career services operation that works, without requiring a big budget or constant reinvention. By the end, you’ll be equipped to help your institution stand out as a trusted source of job-ready talent.

In this course, you will be given tools to help your students find the job that's right for them, present themselves impressively on paper, and interview with ease. This course is designed so you can successfully support your students in four phases of their job search: doing a targeted job search, writing a powerful resume and cover letter, presenting professionally, and developing effective interview skills.

Educational institutions have opportunities to create unique alumni associations which will look and feel more like alumni communities. This course will show you how you can create active alumni communities to increase enrollment, retention and placement for your entire institution. You will learn how to provide your alumni with valuable services and how to seek their help to enhance your educational programs and career services, as well as marketing and admissions. From getting started to setting up an alumni data base management system and determining the institution's return on investment, this course provides you with operational strategies for establishing an effective alumni association.

Although job developing requires a mix of critical skills, many career advisors are forced to learn them through the "sink or swim" method. They're often asked to immediately make a specific number of cold-calls daily. They learn that "job developing" is synonymous with cold-calling. It isn't. This course covers how to properly prepare for job developing, how to prospect, prioritize employer contact, and communicate with employers to address objections, get job orders, manage them to completion, and continuously engage employers and candidates to develop long-term partnerships. Job developing should be more comprehensive than a simple list of employers to cold-call.

In today's world where jobs are posted online, matching algorithms screen digital résumés, and recruiters source candidates online, students must market themselves online. Writing a résumé and cover letter alone is no longer an adequate skill set for career seekers to successfully find and secure employment as well as manage, advance, and transition their career throughout life. Students must know how to digitally market themselves, and 21st century career advisors must know how to advise them. This course will help you advise students on developing digital career-marketing strategies for career success.

Veterans bring a wealth of experience, discipline, and resilience to the civilian workforce, but translating military service into career success can be challenging. This course equips career professionals with the knowledge, tools, and confidence to support veterans in navigating their career transition with clarity and purpose. You’ll learn how to recognize the unique strengths and needs of veterans, translate military skills into civilian language, and guide learners through common obstacles like identity shifts, skill translation, and workplace reintegration. Discover effective coaching strategies, employer engagement approaches, and veteran-specific resources that elevate your support and expand opportunities for those who served. Enroll now and become a champion for veteran career success.

This course will provide an overview of career readiness including information and activities that may be incorporated into your courses. This course, which forms Part I of a two-part series, provides details about four specific career readiness skills: critical thinking/problem solving, verbal/written communications, teamwork/collaboration, and information technology skills. Additional thoughts and resources will also be provided to allow you to consider multiple ways to assist students in developing these skills in your courses.

This course will provide a brief review of career readiness and provide additional skills to incorporate into your courses. This course is Part II of a two (2) part series of courses. Therefore, this course will provide details about four (4) additional specific career readiness skills. These skills include leadership, professionalism/work ethic, career management, and global/multicultural fluency. Further thoughts and resources will also be provided to allow instructors to consider additional ways to incorporate these skills into their courses.

Virtual reality (VR) lessons can be implemented in all subject areas, and this course is designed to get teachers thinking about how it can be used in their classrooms. VR can be a nice addition to the teaching toolkit, but some resources, including hardware, will be needed. In this course we use the Meta Quest 2 headset by Oculus, but the results will be similar if different headsets are used. Various software applications will be shared that teachers can acquire for little or no cost.

Explore the dynamic and evolving landscape of artificial intelligence (AI) with this course designed to cater to a range of learners from beginners to those with some prior knowledge. Starting with AI's history and core concepts and distinguishing it from machine learning and deep learning, the course sets a solid foundation. Delve into practical AI applications such as natural language processing, computer vision, and robotics, and understand the ethical dimensions and biases in AI. The course advances into complex topics like generative adversarial networks and the interplay of AI with big data and quantum computing. Finally, envision AI's future influence in critical sectors like health care and finance, and you will be equipped with knowledge and skills to confidently navigate the future of AI.

Positive psychology is the science of human flourishing and is leveraged to cultivate well-being for students, teachers, and staff in schools around the world. You'll be introduced to the tools of positive psychology to help you and your students thrive in the classroom and in life. This course is designed to help you understand the science of well-being and how to employ it for yourself and in educational settings to support well-being and academic achievement. The modules cover positive psychology's origins, and the research and application of the PERMA model, Character Strengths, and positive education.

During this course, participants will learn strategies for planning and implementing assessments in hands-on classes and career and technical education (CTE) learning environments. Effective design and implementation of assessments helps ensure that all students can grow and develop as learners' empowering them to build on their strengths. Perhaps even more important, good assessments help educators design their courses. In this course, educators will learn how to view assessments as formative representations of what students know at that moment, tools to help students understand how they learn and become expert learners, and essential instruments educators can use to actively assess their own approaches and instructional practices.

This course aims to help CTE educators at the postsecondary level refine their teaching practice by creating welcoming, engaging classrooms (or shops, labs, theaters, farms, studios, job sites, etc.) for all learners. Participants in this course will explore how to create safe, meaningful, and engaging learning environments. You’ll learn about how to foster creative problem solving, bring student voice and experience into the classroom, bolster student engagement, and create a dynamic, learner-centered CTE environment. This course is intentionally designed through the lens of Universal Design for Learning, or UDL. UDL is a research-based educational approach that optimizes teaching and learning. This course will highlight UDL-aligned practices and include concrete examples of how you can apply these practices in your CTE courses.

Executive functions enable learners to do the following:

Set goals
Plan and strategize how they will meet goals
Manage information and resources
Monitor and assess their progress toward goals

In this course, you will explore concrete strategies you can use in your CTE course to support your students’ executive functioning skills. By doing so, you’ll help them become strategic, creative, goal-directed learners who are ready to shine, not only in your course, but also in their chosen professions.

This course, designed especially for CTE educators, explores the role that goals play in learning and how they are an important part of a CTE course. Simply put, learning goals give students a clear understanding of what they are expected to know and be able to do by the end of a learning experience or unit of study. When an instructor sets clear goals for their courses, or for a learning experience, students know where they’re headed. Just as a GPS lets travelers know where they will arrive at the end of their journey, a clear goal gives learners an understanding of what is expected of them. Universal Design for Learning (UDL) is a framework to improve and optimize teaching and learning for all people based on scientific insights into how humans learn. When a CTE teacher designs instruction using the UDL framework, they start with a clear learning goal, consider the variability of learners in their course, predict what barriers learners might face when trying to meet the goal, and then, design their instruction to remove as many barriers as possible. When teachers approach instructional design using UDL, learning environments are more accessible, inclusive, equitable and challenging for every learner. And, these equitable learning environments all begin with clear learning goals! (CAST, The Goal of UDL)

This introductory course covers the essential roles of a teacher and the competencies required to be a successful instructor in an educational institution. Proven techniques and strategies for planning and preparation are presented and discussed. In addition, the course offers effective methods for conducting the first class meeting and delivering course content. This course provides a solid foundation for new instructors and serves as an excellent refresher for more experienced instructors.

The instructor is the real key to student retention at any educational institution. Instructors must keep focused on student motivation and retention each and every day of class. Developing strategies for retaining students throughout the entire training sequence is both complex and rewarding. All instructors should have the goal of seeing all of their students successfully complete their class. This course helps you reach that goal by helping you to understand your students and use proven motivation and retention techniques to keep them enrolled and engaged in the learning process.

Educators work with students who want to learn specific skills that will lead to fulfilling careers. As educational instructors it is our job to help each student to achieve this goal. Just as you may have a particular style of teaching that you prefer, your students have preferred ways of learning. This course will help you to identify the different learning styles of your students so that you can adjust your instruction to better accommodate them. Good teachers also regularly monitor the effectiveness of their instruction by assessing their students’ learning. This course will examine several aspects of assessment including how to create good tests, how to ask effective questions and how to get your students to actively participate in their learning by asking questions themselves.

This course will provide an overview of ChatGPT and how it might impact education. With an artificial intelligence (AI) language processing tool, there could be endless possibilities. However, like any other technology, its use in education is to be considered carefully, because learning will be affected. The course begins with an overview of the history of chatbots and artificial intelligence and goes on to discuss how to use ChatGPT, how teachers and students may use it, and the advantages and disadvantages of its use.

Your students are already using AI, and employers expect proficiency. Are you ready to guide them? This foundational course gives you a clear framework for working effectively with AI, helping you move from curious to confident. Rather than focusing on specific platforms that constantly evolve, you'll learn to navigate three fundamental ways humans interact with AI—Tell, Team, and Trust—while developing the three pillars of AI literacy that remain relevant as AI continues to advance. Through hands-on practice, you'll see how this framework connects to CTE fields. By the end, you'll have the language, understanding, and mindset to bring AI into your teaching thoughtfully, preparing students for today's AI-driven workplace while building your foundation for more specialized AI applications.

Your students will enter workplaces where artificial intelligence (AI) impacts hiring, daily tasks, and career advancement. Are you prepared to teach them not just how to use AI, but how to use it responsibly? This course builds directly on your AI Literacy Foundations knowledge, diving deep into the "Responsible Use" pillar. You'll develop practical skills for recognizing bias, ensuring fairness, and maintaining transparency when using AI. Through real-world scenarios, you'll learn to spot hidden bias, communicate AI use appropriately, and protect student data. By the end, you'll have a comprehensive ethical toolkit that guides every AI decision in your teaching and prepares students for responsible AI use in their careers. IMPORTANT: This course assumes foundational knowledge of AI concepts, the Tell-Team-Trust framework for AI interaction, and the three pillars of AI literacy. Without this foundation, you may find discussions of bias detection, ethical decision-making, and responsible AI practices difficult to apply in context. It is strongly recommended that you complete ED160: AI Literacy Foundations for CTE Educators before enrolling in this course.

This introductory course will provide you with the knowledge and skills to create successful online courses, whether for faculty-supported distance education delivery or as a supplement to classroom instruction. You will learn to design and develop online courses that have structural integrity and navigational simplicity with a focus on student-centered learning and intellectual interaction. The course covers various learning activities that are supported in an e-learning environment and describes the typical components of an online course. We will provide you with the media strategies and course design methodologies that will allow you to develop online courses in an effective and efficient manner.

Your degree of success as an online instructor relies heavily on several factors, among which are your level of preparedness before the date on which the course is launched; your ability to make a smooth transition into the roles and responsibilities associated with teaching in an online environment; and the effectiveness and efficiency with which you manage learners, instructional transactions embedded in the course as well as the learning environment. In this course, you will learn how to project your authority and presence into the e-learning environment, build a relationship with each learner, promote and nurture learner participation, provide informative and constructive feedback in a timely manner, minimize attrition, manage communications, manage unacceptable behavior and resolve disagreements.

This course will provide you with the knowledge and skills to successfully author, teach, assess, and revise online courses. You will learn to develop a course framework with consistent modules. Building an online community and constructing a dynamic syllabus are important in helping you communicate with students. You will also learn how to develop an assessment plan that includes peer and self-assessment. No online course is complete without a comprehensive revision cycle. This course will walk you through the process of "closing the loop" to create a complete revision and improvement plan for your online course. We will provide you with ideas for student-centered learning that includes activities and intellectual interactions using a variety of technological tools.

This course will provide you with basic information to teach in a virtual learning environment and understand the importance of organizing course content. You will learn about the important role technology tools play in teaching and organizing an online course. You will also learn the difference between synchronous and asynchronous learning. As the components of each are discussed, you will further identify appropriate methods, develop guidelines, organize content, and establish a pattern of teaching for each method.

This course provides information to help you effectively communicate with students and encourage communication among students in an online environment. You will learn the importance of facilitating instructor-to-student (I2S), student-to-instructor (S2I), and student-to-student (S2S) communication. Digital technology tools play a vital role in the modern communication process, and several are discussed in this course. In addition, discussion is provided to help you further understand how to manage and measure communication in an online course and help students communicate effectively.

This course will provide you with the knowledge to effectively evaluate student learning in an online environment. Technology tools play a vital role in the evaluation process and several are discussed in this module. Discussion will also be provided to help you further understand how to complete formative and summative assessments, as well as the advantages and disadvantages of objective and subjective assessments. Value-added assessments are also discussed in light of how they can be completed and provide feedback for course revision.

This course will provide you with strategies and techniques to help prepare students for the online environment. To do so, you must also assess your strengths and weaknesses as an online instructor. As you help students assess their readiness for online learning, you are also preparing them for the expectations and realities of the online environment. By identifying students' strengths and weaknesses, you can provide guidance to help them achieve the learning outcomes. This course not only notes the necessary technical skills, it also discusses non-technical skills as well as techniques for successful learning and helping students develop their online persona.

This course will inform you about the purpose of rubrics and will provide you with the techniques to develop rubrics as an assessment tool for student performance, processes and products. This course will explore types of rubrics, the role rubrics play in assessment, as well as the use of rubrics in evaluating elements of your online course to ensure your course is truly student-centered.

This course provides a blueprint for running an effective financial aid office in an educational institution. You will learn to optimize the performance of your financial aid office with a minimum of waste, expense, and unnecessary effort. The course covers the cornerstones of an efficient financial aid office: timeliness, accuracy and customer service. You will also be advised of pitfalls to avoid in the realm of Title IV compliance. You will learn the key points to building an effective business office processing procedure. Reports and notifications required by the Department of Education are also explained. In addition, you will be given pointers on preparation for the annual Student Financial Aid (SFA) compliance audit and alerted to the most common triggers for Department of Education Program Reviews.

This course offers proven-successful techniques that ultimately prevent student loan delinquencies and defaults. Because there is not one miracle that reduces the chance of student loan defaults, this compilation of ideas and practices collectively greatly reduces those risks by giving ownership of the loan responsibilities to the students who benefit from them. By integrating effective borrower education and interaction from the day your students walk through your front door, your students will embrace the state of mind needed to give them lifetime accountability for their Federal Student Loans obligations.

This course is designed for the financial aid representative who is familiar with the financial aid process, and the campus manager seeking to learn more. The course provides a detailed review of the FAFSA to ISIR/SAR application process, concentrating especially on the technical aspects of the process beyond timeliness and accuracy. The importance of documenting verification and clearing comment codes will be explored, in addition to your role in using professional judgment.

With a seemingly endless stream of new laws and regulations, institutions have become burdened with ensuring they are compliant, while continuing to give great customer service to their students and families and all while achieving larger institutional goals. The role of the Financial Aid Office in compliance cannot be underestimated, but the Director of Financial Aid cannot ensure compliance in a vacuum. This course is designed to examine the fundamentals of law and regulation, and of the enforcement process. More importantly, this course provides tools for School Directors, Chief Financial Officers, Enrollment Managers, and Financial Aid staff to develop and build compliant practices that don't interfere with effective operations, customer service or institutional goals.

This course will help participants to interpret the many rules and regulations that are required by educational institutions offering Title IV funding. It will aid in preparing management and faculty in recognizing that compliance is the responsibility of the entire institution and is not just the job of the Financial Aid Office. Course content will also aid the individual in building a "culture of compliance" which will encourage teamwork and secure the cooperation of others on campus.

This course provides CTE program leaders with practical strategies for transforming advisory boards from compliance exercises into powerful tools for driving program success. It guides participants through the complete advisory board life cycle, from establishing foundations to measuring impact. The content addresses the basics of board design and setup, goal-setting, recruiting, meeting management, and more. Participants learn to identify key stakeholders, establish clear expectations, engage members effectively, and implement strategic initiatives that enhance program quality. Throughout the course, emphasis is placed on creating boards with meaningful industry connections that drive program success. By focusing on purposeful engagement rather than administrative requirements, the course helps CTE leaders develop boards that effectively bridge education and industry needs, ultimately improving student outcomes and program relevance.

This course explores the critical differences between management and leadership. Participants will be introduced to definitions and myths about each area as well as how management and leadership must coexist for an organization to operate effectively. Participants will explore their own management/leadership tendencies through exercises to see leadership and management in action.

Not everyone is suited for or aspires to a leadership position, and that is perfectly acceptable. Understanding the desire to lead is a fundamental step toward becoming an effective leader. In this program, participants will engage in thoughtful self-reflection, examining their personal motivations and the underlying values that drive their interest in leadership. They will also assess their own leadership styles by identifying strengths and areas for growth. This exploration will not only deepen their self-awareness but also equip them with practical strategies to enhance their leadership effectiveness in various contexts, whether in professional environments or community settings.

To improve your impact and effectiveness as a leader, you must not only understand the role of a leader, but you must also take into consideration the followers and the situation. This course defines leadership impact and explores the interactional framework for leadership.

The higher education industry provides a wealth of opportunities and challenges for those seeking leadership positions. In this course, participants will gain a deeper understanding of the higher education sector and themselves. The importance of higher education institutions will be explored along with developing a personal leadership legacy.

Get ready to add a number of skills to your toolkit as you develop as a leader! This course focuses on increased self-awareness in communication styles and learning; developing deeper understanding through empathic listening; and motivating through innovation.

This course provides you with a framework to put your self-discovery and learning into a workable plan to further develop your leadership skills. A step-by-step process is offered to help you create a meaningful Personal Leadership Development Plan (PLDP) complete with the development of SMART Goals and advice from some of today's leaders in the higher education sector.

This course provides practical advice for managers in charge of shaping and executing organizational strategy. The course includes tips for analyzing opportunities, challenges, and the potential consequences of high-level action plans. It also addresses identification of broad patterns and trends, creative thinking, analysis of complex information, and prioritization of actions.

In many educational institutions, corporate executives and campus management are involved in the strategic planning process. This ensures that organizational strategies - both corporate and campus level - are tightly aligned and that successful implementation can follow. In this course, you will learn what strategy is, how senior management and units work together to develop strategy, and how units support an organizational strategy by developing and executing action plans for strategic initiatives.

What will your institution look like in five years? Growth takes change and the commitment of the stakeholders in your organization. A five-year plan is essential for any owner or director of an educational institution, no matter how long they have been in the business. It includes various elements such as your enrollment goals for all programs, plans for new programs, new profit center potential, fees and all financial aid opportunities, enhancement of student services, faculty and staff planning, marketing and development strategies, and planning for physical space to support your expansion goals. Also, development plans are often needed to satisfy licensing and accreditation requirements. This course covers the essential components and techniques involved in developing a comprehensive five-year plan. We will show you an effective step-by-step planning process that involves the participation of representatives from your institution including staff, instructors, students, graduates, and the employers who hire your graduates. The process encourages participants to share their knowledge and ideas, and everyone who participates in the process ultimately becomes a stakeholder in making the plan work. The course includes planning worksheets that you can download and use to help you develop your institution’s five-year plan.

Thelma Tennie

Badge Evidence | Completed Courses (4 Hours Each)

CHEP in Teaching

CHEP in Online Teaching

CHEP in Admissions

CHEP in Career Services

CHEP in Campus Operations

CHEP in Leadership