Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.
AD108Best Practices in an Ethical Enrollment Process
Ethical behavior in recruitment is essential to student and institutional success, and is a crucial component of a compliant institution. This course provides a framework to evaluate your current admissions interview process and offers new tools that allow for meaningful connections with today's students. An ethical enrollment process will help your students make their own best decisions and will increase the effectiveness of your admissions personnel.
CM104Compliant Interactions: Acting with Integrity
This compliance training course is designed for admissions, financial aid and career services employees of accredited institutions participating in federal financial aid programs. The course provides a clear and practical understanding of the federal regulations that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to become a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education.
CM141FERPA and Privacy: A Practical Approach
The Family Educational Rights and Privacy Act of 1974 (FERPA or the Buckley Amendment) is a federal law in the United States designed to provide students with access to, and the privacy of, their educational records. The law applies to students in higher education and educational institutions that receive funding under a program administered by the U.S. Department of Education. This course is designed to provide participants with a working knowledge of FERPA guidelines to ensure proper handling of educational records and other institutional requirements.
LS101Do You Manage Or Lead?
This course explores the critical differences between management and leadership. Participants will be introduced to definitions and myths about each area as well as how management and leadership must coexist for an organization to operate effectively. Participants will explore their own management/leadership tendencies.
LS102How Do You Lead?
Not everyone is suited for, or desires, a leadership position. One of the first steps to being an effective leader is to understand the desire to lead in the first place. Participants will explore their motivation to lead and develop a deeper understanding of their leader style(s).
LS103Your Leadership Impact
Beyond understanding the role of the leader, the ultimate effectiveness and impact of a leader takes into consideration the followers and the situation, too. This course defines leadership impact and explores the Interactional Framework for Leadership.
LS104Your Leadership Legacy
The higher education industry provides a wealth of opportunities and challenges for those seeking leadership positions. In this course, participants will gain a deeper understanding of the higher education sector and themselves. The importance of higher education institutions will be explored along with developing a personal leadership legacy.
LS105Your Leadership Toolkit
Get ready to add a number of skills to your toolkit as you develop as a leader! This course focuses on increased self-awareness in communication styles and learning; developing deeper understanding through empathic listening; and motivating through innovation.
LS106This Way to Leadership
Now it's time to put all that self-discovery and learning into a workable plan to further develop leadership skills! Participants will create a Personal Leadership Development Plan (PLDP) based on insights gained throughout the Innovative Leadership in Higher Education Program. A step-by-step process is offered to create a meaningful plan complete with the development of SMART Goals and advice from some of today's leaders in the higher education sector!
This course will show you how to encourage your employees to learn and grow, while maximizing the return on the management time you invest in employee development.
In this course, you will learn how to prepare for, conduct, and follow up on performance evaluations in ways that link employee performance to your company's and group's goals.
Change is constant and is often met with resistance. This course will show you how to manage change constructively and navigate the ups and downs that inevitably accompany a change effort.
This course provides practical advice for managers in charge of shaping and executing organizational strategy. The course includes tips for analyzing opportunities, challenges, and the potential consequences of high-level action plans. It also addresses identification of broad patterns and trends, creative thinking, analysis of complex information, and prioritization of actions.