CHEP in Teaching

Competency Standards

1 Develop Organized Course Plans

1.1 Collaborate with all Stakeholders to Identify Goals and Objectives

1.2 Identify Achievable and Measurable Learning Objectives

1.3 Identify Assessments that Correlate with Learning Objectives

1.4 Incorporate Achievable Timelines for Course Completion

1.5 Incorporate Applicable Resources from all Relevant Sources

1.6 Document all Sources and Respect Copyright Laws

1.7 Incorporate Applicable Technology to Enhance Learning

1.8 Incorporate Lesson Plans for Individual Classes

1.9 Ensure Compliance with Applicable Rules, Regulations and Standards

1.10 Incorporate Preparation for Applicable Licensure and Certification

2 Develop Clear Course Syllabi

2.1 Communicate Course Objectives and Topics Clearly

2.2 Communicate Course Timelines and Assessments Clearly

2.3 Communicate the Risks of Academic Dishonesty

2.4 Communicate Copyright Laws to Students

2.5 Establish Standards for Student Behavior

3 Present Course Content Effectively

3.1 Prepare for the First Class Meeting

3.2 Deliver Clear Presentations

3.3 Manage Class Time Effectively

3.4 Maintain Subject Matter Credibility

3.5 Use Appropriate Instructional Support Materials and Resources

4 Create Comfortable Learning Environments

4.1 Create a Climate of Mutual Respect for Students

4.2 Create a Sense of Community among Students

4.3 Create an Environment that Demonstrates Multi-Cultural Sensitivity

4.4 Create Rapport with Students

4.5 Encourage Self-Control, Self-Direction and Self-Reflection

5 Engage Students in the Learning Process

5.1 Link Learning to Prior Experiences

5.2 Link Learning to Real Word Applications

5.3 Link Learning to Career Goals

5.4 Encourage Students to Bring Real Life Examples into the Classroom

5.5 Support Students in Applying Knowledge and Skills Learned

5.6 Support Students to Set Goals

5.7 Use Questioning Techniques to Enhance Learning

5.8 Handle Questions Appropriately

5.9 Facilitate Interaction among Students

5.10 Listen Attentively to Students

6 Implement Effective Learning Activities

6.1 Implement Activities that Facilitate Individual Participation

6.2 Implement Activities that Facilitate Group Participation

6.3 Implement Activities that Challenge Students

6.4 Implement Activities that Promote Professional Skills

6.5 Implement Activities that Build Confidence

7 Support Diverse Learners

7.1 Differentiate Instruction Based on Student Learning Styles

7.2 Use Appropriate Instructional Media and Technology

7.3 Accommodate Students with Learning Disabilities

7.4 Accommodate Students with Physical Disabilities

7.5 Address Multiple Intelligences Appropriately

8 Provide Experiential Learning Opportunities

8.1 Provide Problem Solving Opportunities that Incorporate Students’ Personal Experiences

8.2 Provide Problem Solving Opportunities that Enhance Students’ Critical Thinking Skills

8.3 Provide Relevant Externship Opportunities for Students

8.4 Provide Relevant Internship Opportunities for Students

8.5 Provide Relevant Service Learning Opportunities for Students

9 Model Appropriate Behavior

9.1 Use Humor Appropriately

9.2 Demonstrate Flexibility Appropriately

9.3 Handle Late or Missed Assignments Appropriately

9.4 Respond to Student Concerns Appropriately

9.5 Address Student Fears Appropriately

9.6 Address Student Frustrations Appropriately

9.7 Handle Criticism Appropriately

9.8 Solve Problems Appropriately

9.9 Resolve Conflicts Appropriately

9.10 Promote Ethics and Integrity

10 Manage Student Behavior

10.1 Handle Inattentive Students Appropriately

10.2 Handle Unprepared Students Appropriately

10.3 Handle Silent Students Appropriately

10.4 Handle Challenging Students Appropriately

10.5 Handle Cheating Students Appropriately

11 Implement Effective Assessments

11.1 Implement Pre-Assessments to Evaluate Knowledge and Skills of Students

11.2 Implement Pre-Assessments to Evaluate Student Needs and Preferences

11.3 Implement Formative Assessments to Evaluate Learning Progress

11.4 Implement Summative Assessments to Evaluate Learning Outcomes

11.5 Implement Course Surveys to Evaluate Instructional Effectiveness

11.6 Provide Constructive Feedback to Students

11.7 Develop Intervention Plan for Unsuccessful Students

11.8 Improve Instructional Content Based on Student Feedback

11.9 Improve Instructional Delivery Based on Student Feedback

11.10 Improve Instructional Assessments Based on Student Feedback

CHEP in Online Teaching

Competency Standards

1 Develop Organized Course Plans

1.1 Collaborate with all Stakeholders to Identify Goals and Objectives

1.2 Identify Achievable and Measurable Learning Objectives

1.3 Identify Assessments that Correlate with Learning Objectives

1.4 Incorporate Achievable Timelines for Course Completion

1.5 Incorporate Applicable Resources from all Relevant Sources

1.6 Document all Sources and Respect Copyright Laws

1.7 Incorporate Applicable Technology to Enhance Learning

1.8 Incorporate Lesson Plans for Individual Classes

1.9 Ensure Compliance with Applicable Rules, Regulations and Standards

1.10 Incorporate Preparation for Applicable Licensure and Certification

2 Develop Clear Course Syllabi

2.1 Communicate Course Objectives and Topics Clearly

2.2 Communicate Course Timelines and Assessments Clearly

2.3 Communicate the Risks of Academic Dishonesty

2.4 Communicate Copyright Laws to Students

2.5 Establish Standards for Student Behavior

3 Present Course Content Effectively

3.1 Prepare for the First Class Meeting

3.2 Deliver Clear Presentations

3.3 Manage Class Time Effectively

3.4 Maintain Subject Matter Credibility

3.5 Use Appropriate Instructional Support Materials and Resources

4 Create Comfortable Learning Environments

4.1 Create a Climate of Mutual Respect for Students

4.2 Create a Sense of Community among Students

4.3 Create an Environment that Demonstrates Multi-Cultural Sensitivity

4.4 Create Rapport with Students

4.5 Encourage Self-Control, Self-Direction and Self-Reflection

5 Engage Students in the Learning Process

5.1 Link Learning to Prior Experiences

5.2 Link Learning to Real Word Applications

5.3 Link Learning to Career Goals

5.4 Encourage Students to Bring Real Life Examples into the Classroom

5.5 Support Students in Applying Knowledge and Skills Learned

5.6 Support Students to Set Goals

5.7 Use Questioning Techniques to Enhance Learning

5.8 Handle Questions Appropriately

5.9 Facilitate Interaction among Students

5.10 Listen Attentively to Students

6 Implement Effective Learning Activities

6.1 Implement Activities that Facilitate Individual Participation

6.2 Implement Activities that Facilitate Group Participation

6.3 Implement Activities that Challenge Students

6.4 Implement Activities that Promote Professional Skills

6.5 Implement Activities that Build Confidence

7 Support Diverse Learners

7.1 Differentiate Instruction Based on Student Learning Styles

7.2 Use Appropriate Instructional Media and Technology

7.3 Accommodate Students with Learning Disabilities

7.4 Accommodate Students with Physical Disabilities

7.5 Address Multiple Intelligences Appropriately

8 Provide Experiential Learning Opportunities

8.1 Provide Problem Solving Opportunities that Incorporate Students’ Personal Experiences

8.2 Provide Problem Solving Opportunities that Enhance Students’ Critical Thinking Skills

8.3 Provide Relevant Externship Opportunities for Students

8.4 Provide Relevant Internship Opportunities for Students

8.5 Provide Relevant Service Learning Opportunities for Students

9 Model Appropriate Behavior

9.1 Use Humor Appropriately

9.2 Demonstrate Flexibility Appropriately

9.3 Handle Late or Missed Assignments Appropriately

9.4 Respond to Student Concerns Appropriately

9.5 Address Student Fears Appropriately

9.6 Address Student Frustrations Appropriately

9.7 Handle Criticism Appropriately

9.8 Solve Problems Appropriately

9.9 Resolve Conflicts Appropriately

9.10 Promote Ethics and Integrity

10 Manage Student Behavior

10.1 Handle Inattentive Students Appropriately

10.2 Handle Unprepared Students Appropriately

10.3 Handle Silent Students Appropriately

10.4 Handle Challenging Students Appropriately

10.5 Handle Cheating Students Appropriately

11 Implement Effective Assessments

11.1 Implement Pre-Assessments to Evaluate Knowledge and Skills of Students

11.2 Implement Pre-Assessments to Evaluate Student Needs and Preferences

11.3 Implement Formative Assessments to Evaluate Learning Progress

11.4 Implement Summative Assessments to Evaluate Learning Outcomes

11.5 Implement Course Surveys to Evaluate Instructional Effectiveness

11.6 Provide Constructive Feedback to Students

11.7 Develop Intervention Plan for Unsuccessful Students

11.8 Improve Instructional Content Based on Student Feedback

11.9 Improve Instructional Delivery Based on Student Feedback

11.10 Improve Instructional Assessments Based on Student Feedback

CHEP in Admissions

Reviewed and Endorsed by
Association for the Advancement of the College Admissions Profession (AACAP)

Competency Standards

1 Follow the Institution’s Policy and Procedures for the Admissions Process

1.1 Demonstrate Knowledge of the Institution’s Mission, Educational Offerings and Employment Opportunities

1.2 Demonstrate Knowledge of the Institution’s Admission Requirements and Application Procedures

1.3 Demonstrate Familiarity with the Available Technology for the Admissions Process

1.4 Utilize Institution’s Standard Forms and Documents for the Admissions Process

1.5 Adhere to Regulations, Guidelines and Standards for the Admissions Process

2 Demonstrate Compliant and Ethical Behavior

2.1 Provide Accurate Information on Employment Outcomes, Industry Certifications, and Transfer of Credit

2.2 Work Within an Ethical Enrollment Framework to Help Guide Students to their Own Best Decisions

2.3 Advise Students in Accordance with the Institution’s Code of Conduct

2.4 Advise Students Regarding their Individual Rights and Responsibilities

2.5 Recognize the Risks and Consequences Associated With Non-Compliance of Admissions Regulations

3 Assist Students to Pursue their Educational and Career Goals

3.1 Assist Students with the Evaluation of Program Options

3.2 Assist Students with Personal Exploration, Decision-Making, and Goal-Setting

3.3 Assist Students in the Assessment of their Strengths and Weaknesses in Relation to their Career Goals

3.4 Formulate Accurate Responses To Student Questions

3.5 Exercise Tact, Discretion and Diplomacy in Dealing with Sensitive Circumstances

4 Serve Special Needs of Students

4.1 Demonstrate an Awareness of the Unique Social and Economic Status of Students

4.2 Demonstrate Sensitivity to Students of Diverse Ethnic and Cultural Backgrounds

4.3 Accommodate Students with Disabilities Using Available Institutional Resources

4.4 Acquaint Students with Institutional Services and Support Systems to Address their Unique Needs

4.5 Seek to Improve and Extend Services to Underserved Students

5 Demonstrate Student Focus Beyond Admissions

5.1 Anticipate Student Needs

5.2 Manage Student Expectations

5.3 Maintain a High Level of Student Service

5.4 Represent Voice of Students

5.5 Support Student Retention Strategies

6 Demonstrate Effective Communication Skills

6.1 Speak Clearly

6.2 Listen Attentively

6.3 Write for Results

6.4 Present for Results

6.5 Conduct Effective Meetings

7 Demonstrate Effective Self-Management Skills

7.1 Demonstrate Self Awareness

7.2 Carry Out Professional Development Plans

7.3 Manage Time and Priorities

7.4 Manage Stress

7.5 Follow Through on Personal Commitments

CHEP in Career Services

Competency Standards

1 Follow the Institution’s Policy and Procedures for Career Services

1.1 Demonstrate Knowledge of the Institution’s Mission, Educational Offerings and Employment Opportunities

1.2 Demonstrate Knowledge of the Institution’s Career Services Process for Supporting Students and Graduates

1.3 Demonstrate Familiarity with the Available Technology for Provision of Career Services

1.4 Utilize Institution’s Standard Forms and Documents for Career Services

1.5 Adhere to Regulations, Guidelines and Standards for Career Services

2 Recognize Recruiting Practices of Employers

2.1 Develop Collaborative Partnerships with Employers to Affect Successful Graduate Employment Outcomes

2.2 Identify Employer’s Expectations for Potential Hires

2.3 Identify Screening Processes in Recruiting to Help Graduates Prepare for Potential Barriers to Employment

2.4 Collect Employer and Graduate Satisfaction Survey Data Using Best Practices

2.5 Make Recommendations for Institutional and Program Adjustments in Response to Employers’ Needs

3 Demonstrate Compliant and Ethical Behavior

3.1 Document Graduate Employment Status Truthfully and Accurately

3.2 Prepare Accurate Information for Admissions Disclosures

3.3 Advise Graduates in Accordance with the Institution’s Code of Conduct

3.4 Advise Graduates Regarding their Individual Rights and Responsibilities

3.5 Recognize the Risks and Consequences Associated With Non-Compliance of Regulations

4 Assist Graduates to Pursue their Career Goals

4.1 Utilize Labor Market and Occupational Trends to Guide Graduates in the Pursuit of their Career Goals

4.2 Assist Graduates in Understanding the Range of Career Options and Continuing Education Available to Them

4.3 Assist Graduates in Understanding the Requirements for Achieving Success in their Chosen Career Field

4.4 Serve the Special Needs of Graduates with Diverse Backgrounds

4.5 Promote Self-Direction and Accountability in Graduates

5 Assist Graduates with Self-Marketing

5.1 Advise Graduates on How to Write, Design and Format Effective Resumes

5.2 Advise Graduates on How to Write, Design and Format Effective Cover Letters

5.3 Advise Graduates on the Benefits and Potential Challenges to Using Multiple Types of Resumes

5.4 Advise Graduates on the Use of Online Career Marketing Tools and Resources

5.5 Advise Graduates on Developing a Professional Portfolio

6 Assist Graduates with Job Search Strategies

6.1 Utilize Available Resources to Conduct Research on Relevant Industries and Employers

6.2 Advise Graduates on the Use of a Variety of Job Search Tools and Resources

6.3 Advise Graduates on Developing and Implementing a Networking Strategy

6.4 Advise Graduates on the Use of Social Networking Tools for Job Search and Career Advancement

6.5 Recommend Appropriate Resources to Assist Graduates Wishing to Pursue Entrepreneurial Career Endeavors

7 Assist Graduates with the Job Interview Process

7.1 Advise Graduates on How to Prepare for Different Interview Types and Styles

7.2 Conduct Mock Interviews with Graduates and Provide Feedback for Improvement

7.3 Assist Graduates with Recognizing and Managing Non-Verbal Cues during a Job Interview

7.4 Advise Graduates on Interview Follow-Up Strategies and Salary Negotiations

7.5 Advise Graduates on Workplace Behaviors to Sustain Employment and Achieve Career Advancement

8 Demonstrate Student Focus Beyond Career Services

8.1 Anticipate Student Needs

8.2 Manage Student Expectations

8.3 Maintain a High Level of Student Service

8.4 Represent Voice of Students

8.5 Support Student Retention Strategies

9 Demonstrate Effective Communication Skills

9.1 Speak Clearly

9.2 Listen Attentively

9.3 Write for Results

9.4 Present for Results

9.5 Conduct Effective Meetings

10 Demonstrate Effective Self-Management Skills

10.1 Demonstrate Self Awareness

10.2 Carry Out Professional Development Plans

10.3 Manage Time and Priorities

10.4 Manage Stress

10.5 Follow Through on Personal Commitments

CHEP in Campus Operations

Competency Standards

1 Campus Management

1.1 Develop Business Acumen

1.2 Enhance Departmental Programs and Services

1.3 Enhance Operational Efficiency

1.4 Develop Feasible Operational Plans

1.5 Build a Compliant Culture

2 Student Focus

2.1 Anticipate Student Needs

2.2 Manage Student Expectations

2.3 Maintain a High Level of Student Service

2.4 Represent Voice of Students

2.5 Implement Student Retention Strategies

3 Team Management

3.1 Interview and Hire Effectively

3.2 Delegate Effectively

3.3 Leverage Team Member Strengths

3.4 Assess and Manage Performance

3.5 Provide Positive Feedback

3.6 Manage Conflict Effectively

3.7 Manage Problem Employees

3.8 Manage a Diverse Workforce

3.9 Handle Disciplinary Action Professionally

3.10 Retain Talented Employees

4 Communication Skills

4.1 Speak Clearly

4.2 Listen Attentively

4.3 Write for Results

4.4 Present for Results

4.5 Conduct Effective Meetings

5 Self-Management

5.1 Demonstrate Self Awareness

5.2 Carry Out Professional Development Plans

5.3 Manage Time and Priorities

5.4 Manage Stress

5.5 Follow Through on Personal Commitments

CHEP in Leadership

Competency Standards

1 Organizational Leadership

1.1 Articulate the Mission and Goals of the Organization

1.2 Communicate a Compelling Vision

1.3 Champion New Initiatives

1.4 Demonstrate Courage and Decisiveness

1.5 Build a Compliant Culture

2 Creativity & Innovation

2.1 Seek Creative Solutions to Institutional Problems

2.2 Challenge the Norm and Standard

2.3 Encourage Out-of-the-Box Thinking

2.4 Generate New Ideas Using Brainstorming Techniques

2.5 Bring New Ideas to Market

3 Strategy Execution

3.1 Develop Strategy Collaboratively

3.2 Provide Clear Strategic Direction

3.3 Align People and Tasks with Strategy

3.4 Anticipate Future Trends

3.5 Assess and React to Threats, Risks and Competition

4 Change Management

4.1 Demonstrate Change Resilience

4.2 Identify and Anticipate Change

4.3 Empower Change Agents

4.4 Communicate Change

4.5 Overcome Resistance to Change

5 Decision Making

5.1 Evaluate Options in Decision Making

5.2 Weigh Risks in Decision Making

5.3 Make Sound Decisions with Available Data

5.4 Make Effective Decisions Using Critical Thinking

5.5 Solve Problems Logically and Effectively

6 Team Leadership

6.1 Build Trust and Commitment

6.2 Influence to Get Results

6.3 Foster Open Dialogue

6.4 Build Diverse Teams

6.5 Empower Teams to Work Effectively

6.6 Set and Monitor Team Goals

6.7 Lead Cross-Functional Teams

6.8 Lead Virtual Teams

6.9 Coach Teams Effectively

6.10 Negotiate Effectively

7 Team Management

7.1 Interview and Hire Effectively

7.2 Delegate Effectively

7.3 Leverage Team Member Strengths

7.4 Assess and Manage Performance

7.5 Provide Positive Feedback

7.6 Manage Conflict Effectively

7.7 Manage Problem Employees

7.8 Manage a Diverse Workforce

7.9 Handle Disciplinary Action Professionally

7.10 Retain Talented Employees

8 Communication Skills

8.1 Speak Clearly

8.2 Listen Attentively

8.3 Write for Results

8.4 Present for Results

8.5 Conduct Effective Meetings

9 Self-Management

9.1 Demonstrate Self Awareness

9.2 Carry Out Professional Development Plans

9.3 Manage Time and Priorities

9.4 Manage Stress

9.5 Follow Through on Personal Commitments

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Mariann Urbancsik

Badge Evidence

CHEP in Teaching

CHEP in Online Teaching

CHEP in Admissions

CHEP in Career Services

CHEP in Campus Operations

CHEP in Leadership