Kenneth Owens Owens

Excellence in Admissions
CHEP Status: Active
CHEP Awarded: 10/26/2026

Badge Evidence | Completed Courses (4 Hours Each)

The health care field is growing rapidly, as are the requirements for preparing individuals to enter and be successful in their chosen health care fields. To remain current with the demands of career preparation areas, colleges and universities need to have a plan of action to assess the status of programs and strategies for improving instructional offerings. This course will provide participants with a step-by-step process to complete an internal program quality assessment tool called the Program Effectiveness Plan (PEP). Resources are provided that will expand the knowledge base of participants and assist them in completing a PEP.
This course is sponsored by
Accrediting Bureau of Health Education Schools
The admissions profession is evolving, and today’s admissions professionals must be prepared to do far more than process applications. This course invites learners to explore what it truly means to succeed in admissions in a complex, student-centered environment. Participants will examine the foundations of the profession, essential competencies for success, student decision-making, professional readiness, and ethical responsibility. Through practical examples and reflective application, learners will gain insight into how admissions professionals build trust, reduce friction, and support informed enrollment decisions. Designed for those entering the field or seasoned professionals seeking a refresher, this course challenges learners to think critically, adapt confidently, and develop the professional judgment needed to thrive in a dynamic and impactful role.
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While most courses and instruction focus on specifics of the admissions presentation, few present a sequential step-by-step approach. This course takes a linear look at all the elements that form the essential building blocks of an effective presentation. We begin with the greeting/introduction and progress through building rapport, gathering information, giving information, covering cost, explaining the basics of financial assistance or financing, encouraging the prospect to apply or take the next step, covering the additional enrollment requirements, and setting the stage for follow-up; all will be thoroughly addressed. Upon completion of the course, the admissions professional will understand how important it is to have a framework for delivering compliant, concise, and compelling presentations.
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This course equips admissions professionals with the skills needed to confidently navigate today’s complex enrollment conversations. Learners will explore how product knowledge extends beyond academic programs to include institutional structure, student support, delivery models, and competitive context. Through practical examples and applied strategies, participants will learn how to translate institutional offerings into student value, address hesitation and competing narratives, align presentations with individual goals, and use techniques to master product knowledge for ongoing success. This course is designed for professionals entering or advancing in the field. It will strengthen credibility, confidence, and judgment and will prepare admissions professionals to support informed decision-making and deliver effective, trust-based enrollment conversations.
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Effective communication is central to success in admissions, yet it requires far more than strong interpersonal skills. This course invites admissions professionals to examine communication as a system that shapes understanding, trust, and student decision-making. Participants will explore how messages are processed, where communication breakdowns occur, and how delivery must adapt across modalities and high-volume environments.
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The initial admissions conversation has the most potential for crossing the line into being noncompliant. This course will examine the seven areas most frequently cited for noncompliance and then go on to offer practical tips and talk tracks for having compliant conversations. These seven topics include conversations surrounding graduate employment opportunities and salary expectations, along with five other potentially problematic areas: financial aid, tuition, accreditation, transfer of credit, and licensure. Upon completion, the admissions professional will understand essential components of compliant conversations and have the foundational knowledge to stay within state, federal, and accrediting agency requirements.
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Listening is foundational to effective admissions practice, yet it is often assumed rather than intentionally developed. This course invites admissions professionals to examine listening as an active, disciplined skill that shapes understanding, trust, and meaningful engagement in every interaction. Participants will learn to move beyond surface-level conversations by understanding what listening truly is, recognizing common barriers, and interpreting meaning, emotion, and motivation in student communication. The course also focuses on sustaining high-quality listening in fast-paced environments, including strategies to maintain presence, reset between conversations, and balance efficiency with depth. Designed for real-world application, this course helps admissions professionals strengthen engagement, improve alignment with student needs, and support more effective decision-making throughout the enrollment process.
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Strategic Questioning Skills for Admissions Engagement equips admissions professionals with the tools to guide more focused, meaningful, and effective conversations. This course moves beyond basic questioning techniques to develop intentional, structured, and adaptive approaches that uncover student goals, clarify needs, and support informed decision-making. It also provides practical questioning strategies and examples tailored to common admissions interactions, while emphasizing how listening and questioning work together to shape the pace, depth, and effectiveness of each conversation. Participants will learn how to structure conversations, ask high-impact questions, and adjust their approach based on student responses and communication channels. Emphasis is placed on real-world application, including managing conversations under pressure, avoiding common pitfalls, and developing consistency over time. By the end of the course, learners will use questioning with greater precision, improving both the quality of interactions and overall enrollment outcomes.
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Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.
Whether your admissions personnel work exclusively by telephone or use the phone for setting a face-to-face appointment, they need a tool kit of powerful telephone techniques to be successful in working with students. This course provides best practices for both inbound and outbound calls. Admissions professionals learn how to project professionalism and a positive attitude in their telephone personality and identify methods for conducting effective and appropriate calls.
Let's face it, today's students have a plethora of information at their fingertips; but can they truly understand in a meaningful way all that your school has to offer? This course takes product knowledge and presentation skills to a higher level with enhanced tools and techniques to improve your "sales" skills. Additionally, advanced methods for presenting the attributes and benefits of your institution will be explored, along with successfully addressing challenges and resources.
In this course, we will examine the fundamentals of value, benefits, and worth. In addition, we will utilize techniques and tools to prepare and present the value of your institution. Finally, we will review tips and best practices to maximize your value presentation. Once you have completed the course and activities, you will be prepared and ready to best serve your students and school with your value presentations.
Questioning and listening are essential elements of communication - especially when working with students. This course provides an in-depth understanding of the purpose of skillful listening, and how this is necessary to be the most effective in your position. In addition, this course provides an in-depth understanding of the purpose and types of meaningful questions. You'll be introduced to the fundamentals of both questioning and listening, as well as new tools and techniques to help you refine your questioning and listening skills.
The purpose of this course is to improve the relationship and dynamics between the admissions representative and prospective students to ensure an educational goal is soundly met. The relationship cycle, the importance of relationships, and the process of finalizing the enrollment are discussed. The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, links to possible resources, and assessments, you will be able to utilize the Journal and Learning Activities.
This course provides an overview of the methodology and guidelines to help you outline an audit plan for your institution. You will learn how to define audit scope and determine the audit approach which fits your organization. The course provides tips for successful audits and reviews audit areas for each functional department of a typical campus, including admissions, financial aid, student accounts, education/academics, and career services. Other business areas including marketing and advertising, human resources, information security and other key areas are also reviewed to provide you with a full scope audit outline. The course concludes with information on reports, audit documentation, and follow-up recommendations following the field audit activities.
This course is designed for employees of all roles and levels at institutions that participate in federal financial aid programs. The course provides an awareness of prohibited acts which could adversely impact operations, and covers the requirements which must be adhered to in order to maintain good standing with state* and federal regulations as outlined in the Program Integrity rules. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications. *This course currently covers the regulations for the following states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, MS, NC, NM, OH, OK, OR, PA, SC, TN, TX, VA, WA. Course participants can select specific state(s) at the beginning of the course to customize the training content to their state.
This compliance training course is designed for admissions, financial aid and career services employees of accredited institutions participating in federal financial aid programs. The course provides a clear and practical understanding of the federal regulations that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to become a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education.
This course is designed for campus management and employees at all levels seeking a better understanding of creating a compliant culture in today’s regulatory environment. It summarizes the importance of creating a culture that aligns with regulatory oversight as the cornerstone of an organization. A synopsis is provided on the interwoven relationship of the Triad with emphasis on the Program Integrity rules. This course also explores the "Do’s and Don’ts" for communicating with students throughout their education whether it is during enrollment, financial aid, education or career services. Additionally, specific sections provide management with a more comprehensive review of Program Integrity rules and how they impact faculty and staff interactions with students.
This course is designed to assist personnel at all levels of an educational institution in the understanding of the provisions of Title IX of the Education Amendments of 1972 ("Title IX") as amended on August 1, 2024, and the Clery Act as amended in the Violence Against Women Reauthorization Act of 2013 ("VAWA"). These laws require that all individuals in an educational institution understand and comply with the laws in terms of what is prohibited behavior in relation to sex-based harassment and/or sexual violence, and what steps are to be followed when such prohibited conduct occurs. This course gives the participants information about the laws, as well as procedures to follow, to provide for the rights of all individuals under the laws. It also provides additional resources to assist educational institutions in continuing to build and strengthen their Title IX and VAWA policies, procedures and training throughout the year.
The Family Educational Rights and Privacy Act of 1974 (FERPA or the Buckley Amendment) is a federal law in the United States designed to provide students with access to, and the privacy of, their educational records. The law applies to students in higher education and educational institutions that receive funding under a program administered by the U.S. Department of Education. This course is designed to provide participants with a working knowledge of FERPA guidelines to ensure proper handling of educational records and other institutional requirements.
This course will review Title IX, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and the Violence Against Women Act. In addition to the background of each topic, victim rights, support system implementation, and grievance policies will also be explored. The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, links to resources, and assessments, you will be able to utilize the Journal and Learning Activities. Take advantage of a method that works best for you.
In this course, using your accrediting agency’s criteria, you will study the language and intention of accreditation. Participants will develop a different perspective on the self-study process and an understanding of how to craft the self-study report to effectively communicate how present practices meet the standards. Discover what the standards really are and what it takes to meet them, interpret and communicate your institution’s current operating practices in the context of the criteria, and develop a more accurate understanding and expression of how your institution can provide the evidence needed to demonstrate compliance.
This course provides faculty, staff, and administrators with an understanding of the legal mandates regarding equal access for students with disability. More importantly, it offers a practical framework to help institutional personnel know what to say and do in the context of their defined roles and interactions with students with disabilities. Topics include the civil rights nature of applicable federal law, definitional issues, the impact of disability on traditional education activities and pursuits, reasonable accommodations, and the unique responsibilities of faculty, staff, and administrators as prescribed by their position.
This course provides CTE program leaders with practical strategies for transforming advisory boards from compliance exercises into powerful tools for driving program success. It guides participants through the complete advisory board life cycle, from establishing foundations to measuring impact. The content addresses the basics of board design and setup, goal-setting, recruiting, meeting management, and more. Participants learn to identify key stakeholders, establish clear expectations, engage members effectively, and implement strategic initiatives that enhance program quality. Throughout the course, emphasis is placed on creating boards with meaningful industry connections that drive program success. By focusing on purposeful engagement rather than administrative requirements, the course helps CTE leaders develop boards that effectively bridge education and industry needs, ultimately improving student outcomes and program relevance.
Safety in CTE programs needs to be a top priority for educators who work in, supervise, and instruct students in laboratories, greenhouses, shops, and related facilities. It is essential that these teaching/learning environments are safely operated and maintained to assure that students are provided with supportive learning opportunities. This course introduces CTE administrators and instructors to proper safety procedures, maintenance, and emergency protocols. Strategies for the development and application of safety practices by students will be shared.
This course provides a synopsis of the essential tasks of leadership setting direction, aligning people, and motivating others. You will learn how to recognize the skills and characteristics of effective leaders, create an inspiring vision, and energize people to support and work toward your goals.
This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.
This course provides a practical guide to becoming an effective negotiator. The course includes steps to guide you through the negotiation process assessing your interests as well as those of the other party, developing opportunities that create value, avoiding common barriers to agreement, and implementing strategies to make the negotiation process run smoothly.
This course will show you how to discuss and resolve difficult interactions in the workplace - whether with employees, peers, bosses, or even suppliers and customers.
In this course, you will learn how to identify underlying issues related to a decision, generate and evaluate multiple alternatives, and then communicate and implement your decision.