Dennis Dale

Excellence in Admissions
CHEP Status: Active
CHEP Since: 07/24/2018

Badge Evidence

This course provides admissions personnel the keys to successful recruiting, including sales psychology, telephone skills, the interview, and follow-up. The course is designed to optimize the performance of both seasoned and new admission representatives. It covers the basics of the admissions process and provides proven educational sales strategies and techniques to increase enrollment and retention.
This course is designed for both the seasoned and new Director of Admissions working in career education settings. The course provides proven techniques and strategies for hiring and training successful admissions representatives. You will be able to optimize the performance of your admissions team by gaining a solid understanding of who to hire, where to find them and how to set up an organized and professional training program for your new hires.
This course provides a solid and clear approach for managing the admissions department in a career college setting. Topics include proven strategies for generating and converting leads, and effective techniques for supervising admissions personnel. The course provides a basic understanding of advertising for student recruitment and discusses motivational techniques and goal setting to optimize the performance of your admissions team. Also covered are issues related to probation and termination. Whether you are a seasoned or new Director of Admissions, this course will help you to enhance the success of your department.
Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.
Whether your admissions personnel work exclusively by telephone or use the phone for setting a face-to-face appointment, they need a tool kit of powerful telephone techniques to be successful in working with students. This course provides best practices for both inbound and outbound calls. Admissions professionals learn how to project professionalism and a positive attitude in their telephone personality, and identify methods for conducting effective and appropriate calls.
Success in helping students begins with "connecting" in a meaningful way. These "connections" are formed through our ability to understand generational experiences and preferences in communication. Additionally, a better understanding of ourselves helps us connect with students. This course explores how to work better together through common collaborative principles and improving teamwork.
Asking questions is an essential element of communication, especially when working with students. This course provides an in-depth understanding of the purpose and types of meaningful questions. You'll be introduced to fresh techniques as well as a framework to help refine your questioning to an art. In addition, the course examines the counterpoint of questioning — skillful listening — and how both are necessary to be the most effective.
Are you still using the traditional admissions sales approach at your school? Is it working to your satisfaction or are you looking for innovative ways to increase your conversion rates? We all know that prospective students are often suspicious of an admission representative’s motivation, sometimes even prior to speaking with the representative. The best way to avoid this common reaction to a sales approach is to simply not use a sales approach! In this course, we discuss a paradigm shift in the career college admissions process that creates a reverse sales situation where the admissions representative is the buyer and the prospect is the seller. Our proven “Inside-Out Admissions” process results in significantly improved conversion rates, including Lead-to-Interview, Interview-to-Enrollment, and Enrollment-to-Start conversions. This course will teach you the principles and strategies of the inside-out process, including the inside-out phone and interview techniques. The course will help admissions directors and representatives to increase enrollment through an effective admissions process that not only increases starts but also improves retention!
Let’s face it, today's students have a plethora of information at their fingertips; but can they truly understand in a meaningful way all that your school has to offer? This course takes product knowledge and presentation skills to a higher level with enhanced tools and techniques to improve your "sales" skills. Additionally, advanced methods for presenting the attributes and benefits of your institution will be explored, along with successfully addressing challenges and resources.
In this course, we will examine the fundamentals of value, benefits, and worth. In addition, we will utilize techniques and tools to prepare and present the value of your institution. Finally, we will review tips and best practices to maximize your value presentation. Once you have completed the course and activities, you will be prepared and ready to best serve your students and school with your value presentations.
This course is for institutions that are licensed by the Florida Commission for Independent Education (CIE) and participate in federal financial aid programs. The course is suggested for all school employees and provides an awareness of prohibited acts which could adversely impact operations. Topics focus on Federal Department of Education Program Integrity rules and Commission for Independent Education (CIE) regulations with references to other agencies' impact on student communications including the Federal Trade Commission guidelines. The course covers requirements which must be adhered to in order to maintain good standing with both state and federal regulators. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications. This course meets CIE's annual training requirement for admissions staff and is recommended for trainees who have completed CM201 and CM221. By using this course, schools do not have to create their own training program for approval. In addition, this course provides 4 hours of continuing education approved by the Commission.
The Florida Commission for Independent Education (CIE) requires that all Admissions Directors, Representatives, and Agents complete approved training. The purpose is to ensure that admissions staff provides prospective students with clear and accurate information. The required training program focuses on fair consumer practices pursuant to Sections 1005.04 and 1005.34, Florida Statutes and Rule 6E-1.0032, Florida Administrative Code. This course is approved by the Commission and covers fair consumer practices for all admissions staff, including Agents who work off campus. The course includes regulatory information, best practices to stay in compliance, and methods to learn about your specific institutions policies, procedures, programs, and services.
CIE requires annual training for admissions staff to renew their license. This course meets the CIE training requirement. By using this course, institutions do not have to create their own training program for approval. In addition, this course provides 4 hours of continuing education approved by the Commission.
This course is designed for Florida Admissions Directors, Representatives, and Agents who interact with prospective students at both Title IV and Non-Title IV institutions. The course includes Florida's specific regulatory requirements that admissions, staff and faculty must understand including what can and cannot be said to applicants and students. Additionally, the course covers the consequences, disciplinary actions, and penalties when rules and regulations are not followed.
This is the 2nd level compliance training course approved by CIE for admissions personnel who have completed CM201 but still need to meet their annual training requirement set forth by CIE. By using this course, institutions do not have to create their own training program for approval. In addition, this course provides 4 hours of continuing education approved by the Commission.
This course will provide you with the knowledge to teach in a virtual learning environment and understand the importance of organizing course content. You will learn about the important role technology tools play in teaching and organizing an online course. You will also learn the difference between synchronous and asynchronous learning. As the components of each are discussed, you will further understand how to identify the appropriate methods, develop guidelines, organize content, and establish a pattern of teaching for each method.
Skillful writing helps you accomplish your business objectives and extends your influence as a manager. In this course, you will learn to create clearer, more effective written communications. The course includes specific guidelines for preparing memos, letters, emails, and other common business documents.
This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.
This course provides a practical guide to becoming an effective negotiator. The course includes steps to guide you through the negotiation process assessing your interests as well as those of the other party, developing opportunities that create value, avoiding common barriers to agreement, and implementing strategies to make the negotiation process run smoothly.
Drifting aimlessly through the year can be a sure fire way to miss your start budget. If you are facing an aggressive start goal and want to figure out how to achieve it, this is the course for you. Developing an effective advertising plan is key to attaining your start numbers. This course will demonstrate how to choose suitable sources for generating leads and enrollments. You will also learn the important aspects to consider when selecting an advertising partner. In this course, we will show you how to develop a marketing plan from the ground up and tailor it to your specific institution. Once you have created the plan, you will become skilled at holding people accountable for its objectives and riding the waves of good and bad that come throughout the year.
Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Applicants often develop a strong bond with their admissions representative that ends (from the institution's standpoint) once they begin classes. This online course provides practical ideas on designing an orientation program, first-week-of-class and other retention activities that connect the student with faculty, the college and each other that will help you retain and graduate more students.