John Madden

Excellence in Career Services
CHEP Status: Active
CHEP Awarded: 05/12/2025

Badge Evidence | Completed Courses (4 Hours Each)

This course offers strategies to provide employment and job search skills training that enables students to seek jobs in the field for which they are trained. You'll learn how to offer comprehensive career services regardless of whether your career services department is staffed full- or part-time. The course provides strategies for an institution to set up a Career Services Department, enhance and run it, and measure results. It describes how a successful career services department can ensure that your students have the skills and self-confidence to succeed in the workplace. You'll learn techniques to increase placement rates and reach out to the community to meet and maintain relationships with hiring decision-makers.
In this course, you will be given tools to help your students find the job that's right for them, present themselves impressively on paper, and interview with ease. This course is designed so you can successfully support your students in four phases of their job search: doing a targeted job search, writing a powerful resume and cover letter, presenting professionally, and developing effective interview skills.
Social media is critical tool for career services professionals to interact with and reach their constituent groups yet many career professionals aren't aware of how to develop a purposeful social media strategy. Without a social media strategy, career services departments risk losing relevance with their audience, and they also lose the opportunity of harnessing social media to achieve department goals. This course describes the phases of planning and implementing a social media strategy for your career services department. Each module is based on the fundamental steps of preparing a comprehensive and measurable plan to achieve the goals of the career services department.
Educational institutions have opportunities to create unique alumni associations which will look and feel more like alumni communities. This course will show you how you can create active alumni communities to increase enrollment, retention and placement for your entire institution. You will learn how to provide your alumni with valuable services and how to seek their help to enhance your educational programs and career services, as well as marketing and admissions. From getting started to setting up an alumni data base management system and determining the institution's return on investment, this course provides you with operational strategies for establishing an effective alumni association.
Although job developing requires a mix of critical skills, many career advisors are forced to learn them through the "sink or swim" method. They're often asked to immediately make a specific number of cold-calls daily. They learn that "job developing" is synonymous with cold-calling. It isn't. This course covers how to properly prepare for job developing, how to prospect, prioritize employer contact, and communicate with employers to address objections, get job orders, manage them to completion, and continuously engage employers and candidates to develop long-term partnerships. Job developing should be more comprehensive than a simple list of employers to cold-call.
In today's world where jobs are posted online, matching algorithms screen digital résumés, and recruiters source candidates online, students must market themselves online. Writing a résumé and cover letter alone is no longer an adequate skill set for career seekers to successfully find and secure employment as well as manage, advance, and transition their career throughout life. Students must know how to digitally market themselves, and 21st century career advisors must know how to advise them. This course will help you advise students on developing digital career-marketing strategies for career success.
Effectively coaching students to achieve their goals in a way that builds autonomy, confidence, and accountability is fundamental to the role of a career services professional. Despite this fact, many career professionals have never engaged in professional development to build their coaching skills. This course helps career services professionals develop fundamental coaching skills so they can act as a catalyst and facilitator in assisting students to work towards their self-identified goals, with the belief that self-identified goals lead to increased student buy-in and motivation for attainment. Learn to put practical coaching techniques into action to maximize your results with students. *This course is relevant to a variety of career support professionals regardless of titles such as career counselors, advisors, coordinators, or "case managers" serving a variety of populations which may include students, out-of-school youth, or dislocated workers (youth or adults).
Establishing, developing, and maintaining employer relationships is a large aspect of a career-services practitioner’s responsibility. This involved process requires insight into your institution, your department, and your industry, as well as an understanding of key strategies that can assist in the building and nurturing of employer relationships. From acquiring industry knowledge to marketing your services and identifying opportunities for long-term employer engagement, this course can assist you in providing a roadmap intended to move you from a potential cold-call relationship to understanding an employer’s perspective on return on investment and gaining effective and long-lasting employer partnerships.
Professional networking is an essential career development skill that can lead to new job opportunities, higher salaries, and valuable relationships. Despite the numerous advantages of networking, many learners are unaware of its importance and not equipped with the knowledge and skills needed to effectively build and maintain professional relationships. Career professionals must be able to teach learners how to build the social capital they need to gain access to opportunities, information, and resources that drive career success. This course provides a structured, practical approach to helping learners develop the knowledge and skills needed to foster professional relationships that will assist in career advancement for years to come. *The course contains multiple done-for-you resources for download and use with learners.
In today's dynamic career support landscape, generative artificial intelligence (AI) has rapidly gained prominence and is poised to become even more prevalent. For career support professionals, embracing this technological shift is not merely advantageous; it's essential. Generative AI offers the capacity to create personalized assessments, optimize resumes, and provide immediate responses, making it a powerful tool in empowering learners on their career journeys. Proficiency in generative AI is no longer a choice; it's a fundamental skill that defines the modern career support professional. By mastering generative AI, you not only invest in your own professional growth but also elevate the support you provide to learners. This course will elevate your career support skills, ensuring you excel in the AI-driven era.
Today's job seekers need more than advice to thrive. They must be equipped to leverage their strengths, envision their ideal future, and develop an action plan to achieve it. This solution-oriented approach fosters self-reliance and resilience, propelling them toward lasting career success. In this course, you'll learn how to apply solution-focused coaching to guide learners through their career journeys. From effective goal setting to exception seeking to crafting powerful coaching questions, you'll master techniques to guide learners toward their preferred futures. By the end of the course, you'll be a more resourceful and impactful career support professional, equipped with the skills to facilitate positive change and enhance learner outcomes. Enroll now to elevate your coaching effectiveness and make a lasting impact.
Accurate representation of graduate outcomes is critical to upholding institutional integrity. All involved in employment reporting must continuously identify ways to strengthen their system for tracking, collecting, and verifying employment data. When documentation is both a quality and a compliance matter, staff must understand the verification program as a whole, the role they play in continuously improving it, and how to use professional principles and best practices in documentation. This course is designed to encourage participants to critically analyze their own employment reporting practices while sharing ideas and best practices that can help lead to the highest level of data integrity.